Job Description

\xc2\xa328,000 - \xc2\xa335,000

Customer Support Specialist - Telecoms

Heard of us?
We\xe2\x80\x99re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Our Telematics solutions are at the core of our offering. With our leading vehicle tracking and camera solutions, Kinesis Vision, we provide you with high-quality video footage and proactive alerts so that you can keep you drivers and their vehicle contents safe.
575,000 assets Across 5 continents 17 years of telematics experience Global offices
This is where you come in as a Sales Executive. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.
Job Purpose
The Client Support Specialist will operate as the main point of contact for assigned accounts, responsible for providing internal and external customer support for order and service management for all Enterprise account, delivering outstanding customer service to help retain and grow the customer base.
Your responsibilities day to day will be\xe2\x80\xa6

• Providing quality customer service, including interacting with customers, answering customer enquiries, order processing and effectively handling customer complaints
• Ensure phone answering takes priority and is answered in line with company guidelines (3 rings)
• Build and sustain first class relations with new and existing customers.
• Support the team to service accounts, referring sales opportunities and feedback from customer interactions.
• Resolve all \xe2\x80\x98owned\xe2\x80\x99 queries in line with company guidelines/SLA.
• Manage customer expectations always \xe2\x80\x93 quoting realistic timeframes to complete tasks.
• Provide 1st line customer support for faults, service issues and repairs.
• Managing daily internal reports and assisting with reconciliation checks.
• Complete tariff reviews and customer reports to agreed lead times.
• Follow the implementation process for all new business, resigns and additional connections.
• Work effectively with client service teams to co-ordinate deliveries and resolve customer queries.
• Delivery of KPI\xe2\x80\x99s relating to customer satisfaction.
• Raise CRM cases for client requests ensuring (CRM) rules are adhered to in line with company requirements.
• Maintaining systems / databases with accurate records in line with processes and procedures.
• Continual improvement - identify process or procedures, providing evidence of change details/benefits to the line manager.
• Keep up to date on Company product portfolio and tariffs.

What do we expect of you?

• Experience of managing customer accounts and dealing with query resolution.
• The ability to prioritise tasks and time management skills.
• Problem solving skills with focus on quality and customer service orientation.
• Excellent communication skills, with the ability to communicate at all levels.
• Able to adapt and succeed in a fast paced, changing environment.
• The ability to multi-task and work comfortably under pressure.
• Ability to work effectively as part of a team to help meet client and business needs.

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative.
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

• 25 days holiday + Bank Holidays
• Cycle to work and EV Car SS Schemes
• Employee Fuel Card
• Retail Discounts
• Health and Wellbeing support services
• Regular Sales incentive recognition for top performers

Still curious?
If you\xe2\x80\x99re interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds.
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.
BDE / Sales / New Business / Telesales / Outbound Sales / Sales Advisor / Business Development / Account Manager / B2B