Job Description

Job Title: Client Support Operator
Location: Bulford, Wiltshire Hybrid with working from home options available
Compensation: \xc2\xa340,000 dependant on experience + benefits
Role Type: Full time / Permanent
Role ID: SF52221

At Babcock we\'re working to create a safe and secure world, together, and if you join us, you can play your part as a Client Support Operator at our Bulford site.

The role
As a Client Support Operator, you\'ll have a role that\'s out of the ordinary. This role is critical to the mobilisation and delivery of a Roundless Tactical Engagement Simulation (R-TES) system. You will deliver first class Integrated Logistic Support (ILS) to the R-TES contract, develop an advanced understanding of the system and forge strong working relationships with the customer with a high degree of autonomy.

Day to day, you\'ll provide customer support to the client and be the regional primary point of contact for all queries and solving issues. Your key responsibilities will include:

• Mobilise and establish the Regional R-TES Hub to successfully deliver ILS for our partners and thereafter, be primary point of contact for R-TES activities undertaken within the Regional Hub area
• Be the technical expert for R-TES, including its operation to support the customer, answer any questions and help them to achieve the maximum benefits for their training
• Provide on call support to the customer through a telephone helpline when the R-TES is in use; this is a shared responsibility across all operators
• Deliver Social Value by volunteering, as part of normal working hours, with local projects as agreed with your manager, for at least 1 working day per month. (Volunteering will be conducted in normal working hours and therefore will still be paid)
• Maintain high levels of performance, availability, and reliability as per Key Performance Indicators

Essential experience of the Client Support Operator:

• Excellent communication and stakeholder management skills
• Computer literacy in Microsoft Office packages, including Word and Excel
• Experience in a military environment is desirable
• Please note training will be provided on how to operate, maintain and repair the system during a bespoke training package.

This role offers Hybrid working, with a minimum of 2 days per week based on site at Bulford. Occasional cover may be required at other sites within the UK for short periods of time.

Qualifications for the Client Support Operator:

• Full clean driving licence suitable for use in the UK

The successful candidate must already have or be able to achieve SC security clearance for this role.

Our Benefits

• Generous holiday allowance
• Matched contribution pension scheme with life assurance
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• \'Be Kind Day\' enables employees to take one working day\'s paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

Babcock International
For over 130 years Babcock International have helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know. We\'re committed to building an inclusive culture where everyone\'s free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.

Closing date: 04/09/2023

Babcock