Job Description

Position: Client Support Administrator

Job Type:

Permanent, Full-Time - 40h/week, Monday - Friday

Salary:

26,000 per year

Holiday: 25

days per year, plus public holidays

Where:

Manchester Office (UK-based with full rights to work).

Language:

Fluent English required, other languages a bonus

Role Overview

The role of the Client Support Administrator is to assist the Account Managers with the day-to-day contact with our clients to provide a high level of customer support and satisfaction, ultimately leading to brand loyalty and reduced churn rates. This support will be done through various channels including but not limited to our chat function, WhatsApp, voice and video calls, email, etc. You will also assist the client team in all matters relating to client requirements and administrative tasks.

You will be responsible for supporting all admin tasks across the platforms, CRM systems and relevant software, liaising with contacts internally and externally. The ideal candidate will be a quick learner who enjoys a fast-paced environment and can work autonomously when required. You will work closely with multiple departments throughout the business within the operations and finance teams to successfully manage all client queries and support the client team.

This is a fundamental client-facing role within The Voly Group with room for opportunity to move up to an Account Manager depending on performance, as well as opening up other avenues within the business for the right candidate. .

Responsibilities

Answer queries and keep consistent communication via chats, voice and video calls, WhatsApp, and email

Collaborate closely with the internal teams to ensure client satisfaction

Fully understand the Pinpoint Works & Voly platforms and other internally used software to enable you to support our clients

Understand a high-level overview of the programs and our processes

Ensure client deal pages within our CRM are updated

Bug reporting and client feedback to the development team

Assess current processes and suggest improvements

Be a team player for the wider Voly Group team to support and learn from one another

Adherence to all ISO 27001 requirements

Requirements

Excellent verbal and written communication skills

IT literate - Outlook, Excel, Word

Excellent attention to detail

High level of organizational skills to manage and prioritise workload

Proactive approach to all aspects of the role

Quick to learn new technology

Communicate effectively with the customers and the wider technical team

Work efficiently and log time effectively

Approach the position with initiative and enthusiasm

Normal office hours though some weekend and after-hours work may be required to support our global clients

Ability to work within agreed SLAs

Right to work in the UK

About Voly Group

Voly is a fast growing and industry-leading SaaS business based in Greater Manchester area of Cheadle Hulme with offices in Barcelona and Guernsey.

We provide unique online software for managing the finances of yachts and businesses within the music industry. As a multi-asset technology business, Voly has gone from strength to strength, winning a number of awards and prestigious clients, some of whom are the largest yacht management and music management companies in the industry.

Voly's software also incorporates a multi-currency foreign exchange (FX) solution. In addition, Pinpoint Works, a specialist software business, provides simple, effective work list and project management solution for yachting.

Continual investment in new technology, like our app, integrated prepaid card, FX/payment systems, and our project integration enable Voly to provide a superior software solution. Voly has also recently added a HR and payroll solution to our extensive suit of products to further support our client's needs.

Voly is proactive about building a unique company culture. We do this by creating a dynamic workplace, forging strong professional relationships with a focus on innovation and business excellence.

If you're a passionate and driven person who thrives on challenge, you're who we're looking for to join our team.

Voly Group Webpages

Company Website: https://www.volygroup.com

Yachting: https://www.volygroup.com/yachting

Foreign Exchange: https://www.volygroup.com/voly-foreign-exchange

Pinpoint Works: https://www.pinpointworks.com

Voly Entertainment: https://www.volyentertainment.com/

Voly Crew Solutions: https://volycrewsolutions.com/

Job Types: Full-time, Permanent

Pay: 26,000.00 per year

Benefits:

Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Private medical insurance Sick pay
Schedule:

Monday to Friday
Education:

A-Level or equivalent (preferred)
Experience:

Administrative: 2 years (preferred) IT support: 2 years (preferred)
Language:

any other languages? (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 23/04/2025
Reference ID: CSA
Expected start date: 05/05/2025