Job Description

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Euromonitor International is the leading independent market research company providing strategic intelligence on industries, companies, economies and consumers around the world. If you are looking for a role with LONGEVITY / STABILTY and CAREER GROWTH (and beyond that an unmatched culture that we work hard to uphold for our employees work / life balance) we may be what you have been searching for\xe2\x80\xa6.

What we can offer you;

• Work for a global company, build relationships internationally, have access to ongoing training and career growth opportunities.

• Central London office with TRUE flexible working hours, including flexi Fridays all year round.
• Opportunity for a longer-term career path for the CSE is to eventually progress and develop into a more senior Account Management role.

The Client Success Executive (CSE) is a role based in London that will be responsible for offering support to clients and ensure they are getting the maximum value from their annual subscription with Euromonitor. This role is within the Corporate Client Services & Tech space. The key focus of the role is to provide day to day account management, timely query support as well as support in implementation of strategic client objectives.

Working through the named list of existing clients, the Client Success Executive (CSE) is expected to work closely with Account Managers (AM) to expand the value of our current partnerships by further entrenching our data and analysis with current and new users. This will be done by supporting research queries, new user registration, running training, arranging marketing campaigns and recommendation of new solutions.

When engaging with our clients, the Client Success Executive (CSE) is expected to understand why clients use and need our information and be able to recommend the services best fit for their needs, which may include expanding their current subscription or engaging with our Consulting team.

The Client Success Executive (CSE) will be tasked to leverage CRM tools, technical support and industry research teams as necessary in helping client needs.

Key responsibilities

• Being a part of the account management group; understanding and contributing to the account development strategy; supporting the renewal and growth objectives in every interaction with the customers
• Commercial lead generation by running marketing campaigns, expanding user base and proactively communicating with our customer base
• Client support in day-to-day inbound email and call queries
• Resolving research queries and coordinating with research via research support system
• Identifying new users and supporting in registration and onboarding
• Setting up an annual engagement plan and regular scheduled training sessions for each client account with the AM
• Resolving IT technical issues and ensure secure SSO access methods are well implemented
• Proactively embedding API solutions with clients and their respective IT teams

Product Knowledge

• Understand and succinctly explain all of Euromonitor\'s solutions as well as consulting capabilities.
• Understanding client organisation
• Build relationships and create a deeper network inside client organisations with consistent and proactive dialogue with end users, influencers and decision makers
• Frequently challenge clients to constructively broaden their perspective and consider other Euromonitor solutions
• Generate new business /upsell leads by recommending new products and solutions in every interaction with users
• Keeping an eye out on users in new departments and teams previously not sold to
• Updating the client organisation chart on regular basis

Requirements:

• You should be an excellent relation builder who has fantastic questioning and listening skills and who is not afraid to challenge your clients
• Goal oriented and consistently meeting KPIs
• Comfortable interacting with executives within various levels and functions
• Highly organised with excellent time management, managing numerous contacts including scheduling, follow up, and establishing frequent points of interaction.
• Strong communication, negotiation, numeracy and diplomacy skills
• Ability to use CRM tools effectively

Benefits:

Why work for us

Our values

• We act with integrity
• We are curious about the world
• We are stronger together
• We seek to empower
• We find strength in diversity

International: not only do we have a very multinational workforce in each office but we are all dealing with our 16 offices worldwide on a daily basis. With 16 offices globally there are regular opportunities for international transfer.

Hardworking but sociable: our staff know how to work hard but also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of sports and other groups to be involved with.

Committed to making a difference: We think that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights, amongst many other activities.

Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our managers and directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.

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