Job Description

Position summary:

Sojern is seeking a Client Success Associate (French Speaking) to support Enterprise travel clients in the fast-paced, online advertising environment.

As a Client Success Associate, you will play a critical customer facing role, coordinating and executing the onboarding of large Enterprise clients, with a primary focus on our expanding French market. You will partner with Senior Client Success managers to maintain and strengthen our relationships with these clients, developing the key skills required to successfully handle your own book of business.

What you will do:

• Coordinating pre-sale activities including working closely with Senior Customer Success Manager and the Sales team during the RFP process to ensure accounts are set up for success.
• Lead the day-to-day, post sales relationship with a portfolio of digital advertising clients

• Take ownership of your book of business to drive relationships with your clients leading to renewals and upsells, ensuring campaign success and client satisfaction
• Grow revenue through pitching new products and channels
• Coordinate with AdOps, analyse campaign performance and provide recommendations to ensure client satisfaction
• Meet client KPIs, goals and objectives
• Lead post-campaign analysis and review
• Coordinate billing for clients on a monthly basis
• Present campaign results and insights, as well as Business Reviews to clients on a regular basis

What you bring to the table:

• 1+ years overall experience in digital and advertising.
• Understanding of the digital marketing landscape, with travel industry experience a bonus.
• A track record of taking initiative to collaborate with internal stakeholders and achieve client satisfaction.
• Ability to handle multiple projects & clients on any given day
• Great time management and organisational skills
• Adaptability for working across a multicultural client base in European timezones
• Proficiency in standard business and sales software, including G Suite and Microsoft Office products.
• Experience working with a DSP (Xandr, DV360, The Trade Desk) and/or Social Media platforms a plus.
• Business level proficiency in French, other European languages a plus

What we have for you:

• Flexi-Fridays: Sojernistas typically work a \xc2\xbd day and we have no mandatory meetings on Fridays. To make this possible, Sojernistas ensure deliverables are met throughout the week.
• Flexibility: Remote and hybrid work options, so our team can enjoy flexibility and do their best work regardless of location
• Equity: Stock options are offered to every employee
• Tech: Monthly cell phone & wifi stipend provided, in addition to laptop and tech equipment for your home office
• Paid Parental Leave: 16 weeks pay for birthing parents and 12 weeks pay for non-birthing parents, beginning the day of joining until the child\'s first birthday. Where a local country has more liberal leave protocol, we happily comply! #embrace-inclusion
• Learning Opportunities: All employees have access to an annual L&D stipend, as well as ongoing training and support to help you grow while leading creative and challenging projects
• Sojern Gives Back: We regularly organize office volunteer programs with local charities and organizations, as well as provide 40 hours of paid time per year to volunteer
• Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment
• Travel Perks: IATA membership and personal travel \xe2\x80\x9chotel stay\xe2\x80\x9d benefit
• Recognition: We use Bonusly to allow our team to recognize performance and teamwork #deliver-wow #win-as-a-team
• Wellbeing: We take a whole-person approach to your wellness with Spring Health mental health benefits, a Wellness Coach, and Employee Assistance Programs

About Sojern:

At Sojern, we believe in the power of travel as a way to bring the world together. It is that passion that drives Sojern to build smart digital solutions that help travel marketers reach travelers efficiently, and increase long-term growth, customer loyalty and profitability.

Our customers include hotels, attractions and tourism boards, and they use the power of machine learning, data science and real-time traveler data in Sojern\xe2\x80\x99s products to build direct relationships with travelers across social, mobile and the web. Now, more than ever, our thousands of customers rely on Sojern to drive visits, bookings, and ticket sales by engaging with travelers as they plan their travel.

As a globally distributed company, we are headquartered in San Francisco with employees based in 14 countries and counting. Our team is passionate about travel and the core values that define our culture: Win as a Team, Embrace Inclusion, Be Genuine, Deliver Wow, and Center Around the Customer. Check out our Glassdoor reviews!

Referred by Sojern?

If you are being referred for this position by a current employee of Sojern, please reach out to that person to submit you as a referral before applying!

Disclosure - Pre-Employment Requirements:

All candidates offered employment by Sojern may be subject to pre-employment requirements, including but not limited to a background check. Sojern is compliant with all federal and local laws with consideration to pre-employment requirements.

Our Commitment to Diversity Equity and Inclusion:

At Sojern, we work to create a brave space that seeks out, embraces, and promotes diverse thoughts, beliefs, and experiences of Sojernistas globally.

We are building a workforce that represents the customer base we are serving and the world we live in. A diversified workforce is an innovative workforce. Just as there is no one typical traveler, there is no one typical employee. We foster diversity and inclusion across the company, actively seeking to amplify underrepresented voices and apply diverse perspectives to ensure products, policies, and programs are relevant for our employees and clients alike.

Embracing our differences and celebrating them moves us towards our goal of making travel inclusive of all. Sojern has employee resource groups which are the core of our culture, fostering belonging, inspiring learning, and creating opportunities for all Sojernistas across the globe.

The DEI Council, which fosters diversity, equity and inclusion among our global team

Sojern Gives Back, which organizes corporate giving and volunteering activities

SoProud, our LGBTQ+ affinity group for community members and allies

SoEmpowered, a group dedicated to advancing women in leadership and business

SoFit, supporting employee health and wellness

We also have employee-run Slack channels for those with specific interests, for example parents, plant lovers or pets.

At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, sexual orientation, age, marital status, veteran status, or disability status.

Sojern