Job Description

Client Services Director

Hybrid working \xe2\x80\x93 our office is in Wandsworth, London

Who are we?

Branding Science is an insight-led consultancy working with pharmaceutical and healthcare companies across the globe. With over twenty years of experience, we are dedicated to helping build purposeful, patient-centric strategies that support commercial success for brands at early development leading up to and through launch and beyond.

Our integrated offering of insights and consultancy finds the right people, asks the right questions in the right way and at the right time to promote behavioural change, never losing sight of the fact that the patient is what matters most. Our aim is to improve the quality of life for patients by helping to build a brand that truly makes a difference.

We offer a range of services, including primary market research, customer insights, and data analytics, to help pharmaceutical and healthcare companies make informed business decisions.

The Client Services Director (CSD) role

The CSD will be accountable for nurturing and developing key client accounts. You will thrive on building successful relationships and developing a deep understanding of the client and their brands so you can collaborate with the Research teams to deliver outstanding project work.

You will deliver an exceptional end-to-end client experience that will drive repeat business, referrals, and organic growth.

You will work with the Global Commercial Director to measure account performance against revenue generation, account growth and client satisfaction.

Other activities you will be involved in include:

• Participate in key account planning.
• Proactively identify ways to expand BSc\xe2\x80\x99s footprint within, and across existing accounts.
• Partnering effectively with BD and client delivery teams across the Group.
• Working collaboratively and flexibly as required, to support growth.
• Contributing to marketing, thought leadership and other brand-building activity.

Your skills and experience

• Prior experience in growing account revenue and meeting commercial targets.
• An expert in developing strong relationships with clients.
• A self-starter, with a drive to exceed targets and provide clients with an outstanding experience in every interaction.
• You will have a background in pharma research and knowledge about various therapy areas.
• Demonstrable experience in primary market research.
• Experience in delivering integrated Insights and Consultancy services.

Why Branding Science?

We offer opportunities for professional growth, career advancement, and exposure to a diverse range of projects and clients. You also have the chance to work with a talented and experienced team of professionals who are committed to delivering high-quality work and making a positive impact in the healthcare industry.

Click here and apply now!

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Branding Science Group