Job Description

DescriptionPosition at GroupM NexusTitle:Client Services Account ManagerLocation:LondonReporting to:Head of Client ServicesGroupMGroupM is WPP's media investment group and the world's leading media investment company with a mission to shape the next era of media where advertising works better for people. The company is responsible for more than $60 billion in annual media investment, as measured by the independent research bureau COMvergence. Through its global agencies Mindshare, Wavemaker, EssenceMediacom, and mSix&Partners, and cross-channel performance (GroupM Nexus), data (Choreograph), entertainment (GroupM Motion Entertainment) and investment solutions, GroupM leverages a unique combination of global scale, expertise, and innovation to generate sustained value for clients wherever they do business.Discover more at .GroupM NexusGroupM Nexus is the industry's largest community of performance marketing experts designed to drive performance and innovation at scale for GroupM's agencies and clients. With the most platform accreditations in the industry combined with proprietary technology, media, and solutions, culture of continuous innovation and scaled partnerships, GroupM Nexus consistently sets new benchmarks for effectiveness and efficiency across all forms of media to drive growth for the world's leading advertisers.Discover more about GroupM Nexus atRole OverviewThe Account Manager is responsible for the day-to-day management of client campaigns, from building brief responses, through to providing education and solution collateral for agencies. This role requires a deep understanding of the media landscape, and the ability to manage campaigns strategically and effectively while maintaining high levels of client satisfaction - ensuring our clients have a great experience with us throughout each campaign they entrust us with.Responsibilities

• Campaign Management: Oversee the day-to-day handling of campaigns across Nexus Media Solutions, ensuring smooth execution and troubleshooting any issues that arise, with support from Activation
• Brief Response: Respond to and interrogate briefs within our agreed SLAs, ensuring a thorough understanding and accurate fulfilment of client business needs.
• Revenue Pipeline Management: Manage the briefed revenue pipeline, ensuring accurate forecasting, monitoring and achievement of revenue targets.
• Agency Interaction: Attend agency surgeries, provide education sessions, and create collateral to support agency needs and ensure they are well-informed.
• Asset Management: Handle the organisation and management of assets required for campaign activation.

• Independent Work: Ability to work independently with minimal supervision to agreed business, team and individual objectives.
• Experience: Demonstrable previous experience in agency or account management roles.
• Communication Skills: Articulate and strong communicator capable of building and maintaining relationships with clients and across internal teams.
• Interpersonal Skills: Personable and assertive, with the capacity to communicate clearly with internal and external parties.
• Technical Skills: Proficient in Excel and PowerPoint.
• Attention to Detail: Meticulous with media booking, finance, and delivery processes.
• Resilience and Energy: Energetic and resilient, with a strong sense of initiative and personal ownership.
• Goal-Oriented: Dedicated to achieving team and personal goals.
• Perspective: Focused yet able to maintain a broad view of the business and our objectives.
• Client Satisfaction: Proven track record in establishing high levels of client satisfaction.
• Relationship Building: Ability to develop and maintain long-standing and valuable relationships with agencies and clients.
• Campaign Management: Experience in managing campaigns to meet KPIs; ranging from delivering in full to bespoke measurement studies.
• Sales Pipeline Management: Proficient at managing sales pipelines and assigning probabilities for revenue forecasting.
• Data Application Awareness: Awareness of how data can be used to access brand audiences.
• Compliant: Managing client business with a view to established compliance guidelines in terms of process and best practice.

• Strategic Thinker: Capable of strategic decision-making and problem-solving.
• Innovative approach - takes an innovative approach to problem solving.
• Proactive Learner: Keen to stay updated with industry trends and innovations.
• Collaborative Leader: Able to lead and collaborate effectively with cross-functional teams.

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