Job Description

Calling all innovators \xe2\x80\x93 find your future at Fiserv.

We\xe2\x80\x99re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day \xe2\x80\x93 quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we\xe2\x80\x99re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title Client Service Manager

Role Introduction

Fiserv\xe2\x80\x99s Client Services team are our large Financial Services clients\xe2\x80\x99 key interface into Fiserv.

Our purpose is delight our clients by supporting the services we provide to millions of their customers. Our clients range from UK high street banks, to international financial organisations

Fiserv\xe2\x80\x99s Client Services Managers are responsible for delivering brilliant services for their allocated clients

This role involves building strong and meaningful relationships with our key client contacts

In this role you will lead a small team of Client Services Executives and join an experienced team that comprises of six other Client Services Managers

Your month will range from meeting with your clients to deliver service reviews, to working on new ways to improve the services we deliver to our clients

What you will do

List key duties include:

Running daily / weekly / monthly meetings with your clients

Updating and representing your clients when incidents occur

Fulfilling client requests

Being your clients\xe2\x80\x99 SME

Leading, coaching and developing your Client Services Executives

Increasing your clients\xe2\x80\x99 \xe2\x80\x98Likelihood To Recommend\xe2\x80\x99 scores through delivering exceptional service and strategies

Your will collaborate with:

Your clients

Client Development Teams

Technical teams

Infrastructure teams

Operations

What we\xe2\x80\x99re looking for

Strong relationship building skills

The ability to clearly and concisely communicate

An individual who is passionate about exceeding client expectations

A person who is intellectually curious and questioning

Understanding of Fiserv\xe2\x80\x99s products and services

The ability to build a network of contacts across our, and our clients\xe2\x80\x99 organisations

What we offer

25 days annual leave, which increases with length of service, plus bank holidays

Enhanced maternity, paternity, and adoption leave

Bonus eligible

Healthcare enrolment

Life Insurance

Unlimited career development opportunities

Service & recognition awards

Company laptop

A employer who actively supports and encourages diversity in the workforce

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE\xe2\x84\xa2 500 company, one of Fast Company\xe2\x80\x99s Most Innovative Companies, and a top scorer on Bloomberg\xe2\x80\x99s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won\xe2\x80\x99t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won\xe2\x80\x99t send you a check to cash on Fiserv\xe2\x80\x99s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

Fiserv