Job Description

Location

Manchester

Company

Centre for Assessment

Contract type

Permanent/ Full- time

Salary

Up to 25,700 per annum

Closing Date

04/05/2025

Ref No

4596





The Growth Company's Centre for Assessment (CFA) team have an exciting new opportunity for two Client Service Co-ordinators who will arrange, support and manage the delivery of multiple assessments to CFA clients against a range of standards by coordinating the operational and administrative aspects in line with the service level agreements and UKAS requirements.

Centre for Assessment

(CfA) is a leading UKAS-accredited certification body specialising in providing assessment, certification and training services to thousands of clients both nationally and internationally. With over 20 years' experience in the assessment and certification industry, CfA work in partnership with a highly skilled team of auditors and assessors to provide a client-focused, value-adding service.

Key Responsibilities

Coordinate timely assessments and services, following all processes and certification requirements. Manage assessments, ensuring compliance and maintaining high service standards. Communicate assessment requirements to clients, providing support and resolving issues. Build and maintain relationships with clients and stakeholders to support retention. Provide high-level customer care, maintaining professionalism. Produce accurate reports for management. Take part in organisational team meetings. Process expenditure invoices accurately and resolve financial queries.

About You

Experience in a customer service-oriented organisation. Proficient in Microsoft Office. Positive, enthusiastic, and self-controlled. Adaptable to work under pressure and meet tight deadlines. Self-motivated, and results-oriented. Team player, confident, and approachable.

Skills Required

Effective communication and active listening. Excellent time management, organisational and multitasking skills. Professional communication with all levels, internally and externally. High level of written and oral communication skills with attention to detail. Strong interpersonal skills and teamwork ability.
We are committed to safeguarding and promoting the welfare of everyone including vulnerable adults and young people, we expect all staff to share this commitment. All Education and Skills appointments will be subject to Safer Recruitment Procedures which include a DBS check and a professional social media check. These checks will be conducted by Due Diligence Limited (DDC Ltd) on behalf of GC. Please note that the successful candidate will not be required to pay for this.



If you are on the Barred List, it is against the law to apply and to be hired for a role that includes regulated activity with the concerned group.



We are committed to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the essential requirements for a role. This commitment applies to candidates who have a disability or are from a diverse ethnic community.



As part of our application process, you can ask to be considered under this scheme if you are from an ethnic community or have a physical or mental impairment that has a substantial and long-term negative effect on your ability to do normal daily activities. Providing that you meet the essential criteria for the role, you will then be invited for an interview. Your guaranteed interview application will only be shared with the Hiring Manager and our Internal Recruitment Team.



We are a member of the national campaign Ban the Box; this campaign aims to open opportunities for people with convictions to compete for jobs. We're supporting the campaign by removing conviction questions at the applications stage.



GC aims to promote a culture of flexibility and agile working. Going forward we will be transitioning to a culture where full agile working will be a feature of many of our roles. We also recognise that there may be a need for more permanent flexibility in your working arrangements and in such cases, we encourage you to have these discussions at the interview stage, to enable your flexible working request to be considered as early as possible.



If you require support with the recruitment process, please contact or Internal Recruitment Team at careers@growthco.uk or call us on 0161 237 4447.



All GC colleagues will work inline with the Health & Safety at work act and the GC Health & Safety Policy.