Job Description

End Date Monday 11 December 2023

Salary Range \xc2\xa323,370 - \xc2\xa324,600


Agile Working Options Hybrid Working

Summary This is a full time opportunity based in Edinburgh.

• JOB TITLE: Customer Service Adviser
• SALARY: c.\xc2\xa323,370
• LOCATION(S): Edinburgh
• HOURS: Full-time
• WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity
Do you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there\'s a role here for you!
As a Customer Service Adviser you\xe2\x80\x99ll be handling a range of customer enquiries. You\'ll be hard-working with a great attention to detail and a fantastic attitude towards your customers with a desire to do the right thing for them.

This vacancy is based in our User Registration & Client Data team in Banking & Trade Delivery, where you\xe2\x80\x99ll primarily focus on dealing with customer queries by telephone admin tasks.

About us
Join us and, as well as making a difference to customers, you\xe2\x80\x99ll enjoy a fulfilling career where you\xe2\x80\x99re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities \xe2\x80\x93 you\xe2\x80\x99ll find them all here.

What you\xe2\x80\x99ll need

• You\xe2\x80\x99ll have excellent written and oral communication skills and the passion to deliver excellent customer service
• You\'ll possess good attention to detail and grow the confidence to spot and call out areas we can improve our customers\' journeys and experiences
• You\xe2\x80\x99ll enjoy collaborating closely with colleagues, supporting, coaching and offering guidance

About working for us
Our focus is to ensure we\'re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it\xe2\x80\x99s why we especially welcome applications from under-represented groups.

We\xe2\x80\x99re disability confident. So if you\xe2\x80\x99d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days\xe2\x80\x99 holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you\xe2\x80\x99re excited by the thought of becoming part of our team, get in touch.
We\xe2\x80\x99d love to hear from you!

At Lloyds Banking Group, we\'re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you\'ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you\'ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we\'ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We\'ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We\'re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we\xe2\x80\x99re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.