Job Description

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

• Act as a key point of contact for a breadth of client queries (all Visa services, systems, products and policies) and complaints
• Identify clients\' requirements and provide appropriate solutions, escalating more complex or sensitive issues
• Provide support to clients to agreed standards of efficiency and quality
• Demonstrate good knowledge of all Visa products and policies to ensure quality client issue resolution and client satisfaction
• Effective and excellent written and verbal communication skills
• Create and deliver presentations to the external client and represent the Visa Brand effectively.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• Ability to work effectively as part of a team and individually (self-starter)
• Responsibility for own workload management and escalates/seeks advice & guidance where required
• Robust analytical thinking and problem solving skills
• Strong verbal and written influencing skills
• Ability to make decisions based upon information available, present recommendations and deal with moderate challenges
• Identify service enhancement opportunities (i.e. faults with processes which are affecting client satisfaction) to enhance client experience
• Relationship Management (internal, external)
• Client focused ethos with the ability to interact across all management levels
• Build, develop and maintain effective relationships with stakeholders including other areas of the company to ensure issues are resolved to client expectations
• Taking ownership of problems and issues through to resolution
• Strong multi-tasking skills with the ability to assess urgency & attention to detail
• Desire to embrace change, successfully adapting to changing demands and conditions.
• Experience in banking or financial services industries or a technical support role
• Basic knowledge of multiple programming / scripting languages. (Java, C/C++, Perl, PHP, etc.) is an advantage
• Proficiency in German, French, Polish, Turkish, Italian, Spanish or Portuguese is a plus
• Analytical, resourceful and persistent problem solver
• High level of communication skills both verbal and written
• Passion for client service - proven experience of working in a client-focused environment
• Appetite for learning - ability to grasp and understand information and systems quickly, has to pass exam having attended an internal induction program.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa