Job Description

Location: Chester

As one of the Top 20 Home Care Groups across the country, we're on the search for passionate individuals to make a real difference to people's lives.

As a family-run business, we're extremely passionate about providing our teams with the best opportunity for career development, whether part-time or full-time. We pay full travel time plus mileage, ensuring that our fantastic teams are remunerated at an outstanding level. Our family-like, 5-star rated culture welcomes anyone who is looking for a new place to call home, and a place where care can be treated as a real career.

Role Overview & Expectations:

As a Client Relations Officer at CareYourWay Chester, you will be pivotal in ensuring exceptional client satisfaction and maintaining high standards of care. You will manage client assessments, support care staff, and oversee the smooth delivery of our care services.

Carry out client assessments, reviews, risk assessments, and care plans in accordance to current standards.

Provide leadership to the care staff within CareYourWay Chester.

Provide support to all members of the care department in accordance with current best practices, according to policy and procedures, agreed standards, legislative requirements, and relevant regulations under the direction of the Manager

Supervise the care services within CareYourWay Chester in accordance with agreed standards.

Maintain skills at a current level and undertake such training and development as may from time to time be required to maintain practices as up to date.

5 days over a 7-day period, as agreed with the manager. Occasional weekends and evenings may be necessary.

1 in 4 weekends on call + some evening weekdays.

Ensure live-in care staff are fully supported during their careers with the company promoting L&D and their physical and mental wellbeing.

To ensure that all staff contribute to the efficient running of the service and supervise staff.

Be responsible for promoting and safeguarding the welfare of those individuals they support.

Ensure clients are satisfied with the care service provided.

Handle incoming care enquiries and client onboarding to a high quality.

As one of the most rewarding careers available, being a carer in our family-run community has a variety of benefits. We're on the search for individuals with similar values and who truly care about making a difference to people's lives. With a variety of benefits available, you can expect a career that can be fun, meaningful, and invitingly challenging. Our employees report a monumental satisfaction rate from their roles as they support individuals to live a happy, fulfilling life. Opportunities are vast, as CareYourWay Chester provides a 'whole care service', varying from simple companionship care visits, all the way through to complex, end-of-life care. We have positions open for condition-specific champions should individuals wish for career development, or for those wanting a role focused on less complex duties, we have a plethora of opportunities available for them too.

Our collection of 5-star reviews stems from people who love working in a career that genuinely helps other people. If you're looking to make a difference, whilst being remunerated at an outstanding level, CareYourWay Chester may be your place to call home!

We are a family-run team.

CareYourWay Chester is not just about serving the community; it's about being a team. You'll be working with people like you, who'll be there for you through life's ups and downs.

On joining us, you'll train for the industry-recognised Care Certificate, and you'll shadow experienced colleagues while you learn the ropes. You'll have access to a 24-7 on-call system, an office team who are only one phone call away, industry-leading care software and technology, a thorough induction and training programme, ongoing learning opportunities alongside a variety of different benefits that recognises your dedication to the care sector.

Critically, our technology lets you concentrate on providing care, instead of administration. As such, your contact time with clients is at an all-time high, instead of worrying about writing with a pen and paper.

With CareYourWay Chester, we hope you'll never feel alone, with our 24/7 on-call system, regular human resources meetings, community staff meetings, and regular care plan reviews, which supports you to deliver the best care possible.

Real-Time Care Tracking

Through our commitment to bringing technology and care together, we are proud to say all our care notes are electronic, including medication, patch notes, and general care notes. If you're not tech-savvy, please don't worry! Our qualified training team will be there every step of the way to ensure you have full training and feel comfortable before independently providing care.

An outstanding-quality service with outstanding-quality benefits:

5.6 weeks per year paid holiday (double pay on Christmas & Boxing Day - time and a half other bank holidays).

Company pension.

Your shifts will normally include one weekend every two weeks.

There are often overtime opportunities, but these are voluntary.

You'll need a full UK driving license, with use of a car.

You'll get access to our mobile phone applications with our EMAR and HR software, so you can work safely and efficiently.

You'll also receive details for our ongoing E-Learning platform with hundreds of courses at your disposal.

24/7 on-call system is open for employees to call at any point for any questions; no question is too big or small.

What's next?

We're really excited to have an open discussion about you working for

CareYourWay Chester! Please submit your application or give us a call - we're always here to help.

Job Type: Full-time

Pay: From 25,350.00 per year

Benefits:

Additional leave Bereavement leave Childcare Company events Company pension Discounted or free food Employee discount Enhanced maternity leave Enhanced paternity leave Free flu jabs Free or subsidised travel Free parking Gym membership Health & wellbeing programme Life insurance On-site parking Private dental insurance Private medical insurance Referral programme Sick pay Store discount
Schedule:

Flexitime Monday to Friday Overtime
Experience:

Care plans: 1 year (preferred)
Work Location: In person