Job Description

About the Role:

We're seeking a Client Relationship Manager to serve as the primary point of contact for our clients, ensuring they receive top-tier service and support. In this role, you'll build strong relationships, address client concerns, and proactively identify opportunities to enhance their experience with our payroll solutions.

Key Tasks and Responsibilities:

Responsible for the administration of MMC's Contracting Solutions.

To maintain contractor records in order that payments are made compliantly and in

accordance with statutory regulations.

General administration in line with Company Processes.

Answering telephones and dealing with any queries.

Contacting contractors to register them with MMC and sending out of new starter

packs.

Maintaining and establishing relationships between MMC and our agency clients.

Where contractors move to new agencies, responsible for contacting agency to set

up ready for payroll and arrange appointments for Directors.

Ensuring that all agency leads are passed quickly and efficiently to the Directors.

Chasing of starter packs.

Entering employee and contractor details onto Octopaye.

Send Pay advice and payroll documents out by Email and via Online Portal.

Send weekly pay texts to all contractors and employees.

Keep contractor records up to date with personal and contract details.

Keep tracking spreadsheets up to date.

As part of the team, keep MMC's social media presence active.

Gather tax return information to generate leads for Clear Accounting.

What We're Looking For:

Experience: 2+ years in customer services

Industry Knowledge: Understanding of payroll, employment laws, and joint employment is a plus but not essential.

Communication Skills: Excellent verbal and written communication abilities.

Problem-Solving: A proactive, solution-oriented mindset.

Detail-Oriented: Strong organizational skills with a keen eye for accuracy and compliance.

Team Player: Ability to collaborate across departments to drive client satisfaction.

Team Involvement:

To work in a small team environment.

When required, post the outgoing mail.

Why Join Us?:

Competitive salary

Health Cash Back Plan

25 days holiday plus bank holidays

Parking

Opportunity for career growth and development.

Collaborative and supportive team environment.

Job Types: Full-time, Permanent

Pay: 24,000.00-27,000.00 per year

Benefits:

Casual dress Company pension Free parking On-site parking
Schedule:

Monday to Friday No weekends
Work Location: In person

Reference ID: CRM25