Job Description

Client Relationship LeaderManchester / BirminghamClient Relationship Leaders (CRLs) nurture and cultivate long term client relationships with strategic accounts, building on their deep understanding of the market and good internal networks to support clients holistically across their end-to-end experiences. CRLs serve as the main driver and point of contact to deliver AXA XLs value proposition, making AXA XL seem big and feel small to the client and the account team. Excellent business, technical, and people acumen are essential for success in this key role.DISCOVER your opportunityWhat will your essential responsibilities include?Know Your Client Holistically:xc2xb7 Understand clients business, strategic priorities, industry trends and risks they face.xc2xb7 Develop proactive client insights and themes to take to clients.xc2xb7 Understand the underwriting appetite and how it could support client needs.xc2xb7 Assess and manage business growth and development opportunities.xc2xb7 Set and track growth and profitability targets at the account level.xc2xb7 Design strategy and action plan to achieve business goals and drive account plan execution.xc2xb7 Coordinate account team effectively to ensure high productivity and lead effective meetings.Deliver What We Promise:xc2xb7 Identify client service needs and customize service arrangements that manage client needs vs. AXA XL cost to serve.xc2xb7 Identify and navigate appropriate resources and teams within AXA XL and across regions on behalf of clients.xc2xb7 Remove roadblocks for account team and clients.xc2xb7 Set resolution plan to address at risk client issues and escalate as required.xc2xb7 Partner with the brokers to address service-related topics.Bring Relevant Products & Solutions to Clients:xc2xb7 Proactively identify growth opportunities.xc2xb7 Support the cross-sell process to increase product density.xc2xb7 Engage clients in risk dialogues to identify their needs and translate them into the right product and service propositions.xc2xb7 Craft proposals, network internally, and collaborate with account teams to shape pitches.xc2xb7 Co-innovate with clients, brokers, and account teams to bring unique services beyond the policy to clients.xc2xb7 Influence deal terms to balance profitability with client needs and position AXA XL to win Lines of Business (LoBs).xc2xb7 Deepen broker relationships to understand where business is placed.Foster Long Term Relationships:xc2xb7 Manage client relationships and map and manage engagement with key stakeholdersxc2xb7 Lead AXA XL client account teams (no formal reporting line), establish deep relationships with key functions at AXA XL to meet client expectationsxc2xb7 Gather and act on client feedback and pursue continuous learning opportunities.xc2xb7 Conduct stewardship meetings.xc2xb7 Establish internal relationships with key stakeholders for the benefit of the clientQualificationsSHARE your talentWere looking for someone who has the following abilities and skills:Businessxc2xb7 Commercial Acumen / Relationship Building: Engages with c-suite executives and brokers, manages stakeholders and conflict, and negotiates for client interests.xc2xb7 Business & Insurance Acumen: Demonstrates a comprehensive knowledge, and expertise in the core principles, practices, and dynamics of the insurance industry within the broader context of business.xc2xb7 Marketing & Communication: Understands the audience and tailors positioning of communication based on analysis of audience.xc2xb7 Financial Acumen: Understands and applies insurance financial principles, assessing impacts on bottom-line and P&L.xc2xb7 Data-Driven Decision Making / Strategic Solutioning: Simplifies complex issues, creates solutions, and uses data to support decision-making.Peoplexc2xb7 Customer Centricity: Places customers first; understands and addresses customer needs, while also considering the interests of other stakeholders; ensures customer needs are met to drive business success.xc2xb7 Leadership People Skills: Empowers others, influences change, inspires with vision, and leads teams to collaborative goals.xc2xb7 Cross-Functional Collaboration: Leads teams; fosters teamwork; creates opportunities. Build trusted relationships with internal team members.xc2xb7 Emotional Intelligence /Cultural Awareness: Reads the room and adjusts approach based on people dynamics and cultural differences.Technicalxc2xb7 Business Planning: Set targets, objectives, action plans and manages / monitors action items.xc2xb7 Industry and Market Knowledge: Understands the inner workings of their clients businesses and the industries they operate in.xc2xb7 Technical Product Expertise: Knowledge of global insurance functions and growth trends, using technical expertise to advocate for client needs in solution design.FIND your futureAXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we dont just provide re/insurance, we reinvent it.How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business xe2x88x92 property, casualty, professional, financial lines and specialty.With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.Learn more atInclusion & DiversityAXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. Thats why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. Its about helping one another xe2x80x94 and our business xe2x80x94 to move forward and succeed.xc2xb7 Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globexc2xb7 Robust support for Flexible Working Arrangementsxc2xb7 Enhanced family friendly leave benefitsxc2xb7 Named to the Diversity Best Practices Indexxc2xb7 Signatory to the UK Women in Finance CharterLearn more at AXA XL is an Equal Opportunity Employer.SustainabilityAt AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called Roots of resilience, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.Our Pillars:xc2xb7 Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society are essential to our future. Were committed to protecting and restoring nature from mangrove forests to the bees in our backyard by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.xc2xb7 Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.xc2xb7 Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. Were training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.xc2xb7 AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XLs Hearts in Action programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day the Global Day of Giving.For more information, please see axaxl.com/sustainability

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