Job Description

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you\xe2\x80\x99ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you\xe2\x80\x99ll be part of a global workforce that embraces the differences among us. And here, we\xe2\x80\x99ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can\xe2\x80\x99t wait to hear about YOU.

Client Principal
As a Client Principal you provide executive oversight and strategic engagement with the client executive stakeholders. Helps shape the
client executive thinking into the services / applications being delivered. Delivers guidance into the art of the possible and a roadmap to
get there. Ensures the quality of documentation from the functional and technical architects throughout the workshop and design phases.
Is accountable for the sign off of the artifacts created during the Design phase including, user stories, sprints & deliverables,
documentation, final scope and acceptance criteria.

Responsibilities
\xc2\xb7 Organising and managing client workshops during the kick off and design phase to ensure that all relevant stakeholders are involved.
\xc2\xb7 Clear communication of the project background, goals, objectives, timescales and budget.
\xc2\xb7 Develop and nurture positive and collaborative client relationships
\xc2\xb7 Identify opportunities where Iron Mountain Solutions or Professional Services can assist prospective and existing clients.
\xc2\xb7 Assist pre-sales activities by functioning as a Professional Services SME for clients and internal teams.
\xc2\xb7 Create and manage all project documentation including but not limited to budget/finance reports, staff utilisation, risk register, decision
logs, project status reports and comprehensive implementation plans.
\xc2\xb7 Ensuring the Project Manager has all the resources required to complete the project.
\xc2\xb7 Leading the design workshops and publishing the documentation prepared by the functional & technical architects.
\xc2\xb7 Ensuring that the client can prioritise functional requirements during the sprints based upon recommendations on impact, urgency and
cost.
\xc2\xb7 Ensuring the solution engineers can work from the design documentation.
\xc2\xb7 Finalising the scope of work, terms and conditions, payment milestones, resources, process for scope changes, functionality changes.
\xc2\xb7 Closing the project at its completion and handover to customer success.
\xc2\xb7 Translate client needs into executable Statements of Work as part of the formal contracting process

Qualifications
\xc2\xb7 Extensive experience as a consultant/professional services lead with a demonstrated track record of delivering successful digital
projects.
\xc2\xb7 Understanding of managing complex client projects and requirements with engagement up to C level.
\xc2\xb7 Demonstrate knowledge and confidence in executing and implementing implementation best practices, Agile development,
methodologies, and content services platform technology.
\xc2\xb7 Able to write business reports and business cases for the outcomes / potential outcomes of a project / change. Be able to demonstrate
return on investment & cost analysis.
\xc2\xb7 Good understanding of Content Services Platforms, the marketplace, Enterprise IT architecture and landscape.

What we offer
\xc2\xb7 Be part of an ever evolving global organisation focused on transformation and innovation.
\xc2\xb7 A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
\xc2\xb7 Global connectivity to learn from 26,000+ teammates across 52 countries.
\xc2\xb7 Be part of a winning team who embrace diversity, inclusion, and our differences.
\xc2\xb7 Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing.
\xc2\xb7 In return Iron Mountain offers excellent remuneration, training and prospects associated with a global super brand.

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Category: Sales

Iron Mountain