Job Description

Client Manager DC Solutions Team

Are you passionate about providing an outstanding experience for clients? Do you enjoy being part of a fast paced, dynamic team accountable for growing and developing our client relationships across our solution lines and the wider Aon business? If you want to make a real impact and develop deep, trusted partnerships with our new and existing clients then read on!

The Client Manager role in the DC Solutions team will allow you to really make a difference to an area of the business which is growing rapidly.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

One of the key parts of this role is that no day ever looks quite the same! However one thing that is a constant is providing outstanding care and support for our clients in everything you do. As a Client Manager in DC Solutions, you will be central to new business acquisition by presenting to prospects and third-party evaluators around how we build deep relationships with our clients and how we provide best in class client care, administration services and member communication support. You will be responsible for the client relationship right from the outset and provide oversight to ensure the plan is set up correctly and efficiently. You will also manage a portfolio of clients which will grow as the team acquires new schemes over the coming months and years. You will be supporting all clients and the client management team to ensure the service every client receives from Aon is first class.

Your day-to-day focus will include:
Ensuring that your clients always have an outstanding experience with Aon
To be central to building the client pitch presentation with the wider team
To ensure that Aon coordinate all resources, including our sub-contracted record keeper, Aegon
To provide oversight to ensure the plan is set up correctly and efficiently (note this is from a relationship and "innovative solution" perspective, rather than full administrative perspective)
To ensure Aon resources are applied to best effect and all stakeholders are briefed and updated
To ensure key outputs are delivered, by leading on areas around communications and legals with stakeholders.
To be the "specialist" for Product (Master Trust and Bundled Trust) with the client
To form a strong and enduring client relationship \xe2\x80\x93 building a strong bond and long-term client trust through innovative support and a commitment to excellence
To look for opportunities to grow the scheme through effective member support and engagement, along with wider DAU opportunities (eg flex, DC Consulting, DB delegated, risk benefits, etc)
Attend Trustee meetings and comment on reporting (where requested)
Attend governance sessions, prepare and present client information and insights, and propose ways to develop and grow the scheme (to enhance value for the employer, to improve member outcomes and to create additional AUM for Aon)
Engage with employees through member presentations and communication campaigns
Build relationships with key stakeholders within the client to ensure we fully understand their business needs and provide appropriate support
Input into proposition requirements, development & feedback sessions

How this opportunity is different

This role presents a fantastic opportunity to join a growing team as we make a huge impact on the DC market at a time when employers and trustees are reviewing their pension provision and moving to MasterTrust, GPP and Bundled solutions.

This is a hugely rewarding and varied role. You will be collaborating with a wide range of clients at all levels and making a difference to the growth of the solution line by being involved in the development of the client relationship right from the outset. You will have the support from your team and the wider Aon business along with our partner Aegon to deliver excellent client care at every step of the journey.

Skills and experience that will lead to success

Key Skills
Communication and presentation skills
Ability to understand client requirements and to think laterally to satisfy client needs
A passion to deliver outstanding customer service
Resilience, ability to work in a collegiate and supportive fashion within a small and dynamic team
Ability to work under pressure, often to quite tight client deadlines
Ability to manage detail as well as seeing the \xe2\x80\x9cbig picture\xe2\x80\x9d for clients.
Strong organisational skills.
Understanding of employer challenges \xe2\x80\x93 wider than just DC
Ability to identify opportunities for additional business to support Aon United
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two \xe2\x80\x9cGlobal Wellbeing Days\xe2\x80\x9d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
#LI-SS3
#LI-HYBRID 2535930