Job Description

Job Purpose

We are seeking a motivated and results-driven Client Growth Manager to join our dynamic team. As a Client Growth Manager, you will be responsible for nurturing and expanding our existing client relationships to achieve growth targets. Your primary focus will be to drive client retention, identify upsell and create loyal, repeat customers instead of one-time users, and ensure overall customer satisfaction.

You will collaborate closely with various departments to align strategies and drive exceptional client experiences. This is a management role, and the ideal candidate will have experience in leading and managing a high-performing customer service/sales team. Your good leadership and management skills are a key requirement and this will be discussed in depth at interview.
The ideal candidate is highly self-motivated, professional, and capable of managing their
workload and prioritising tasks in a fast-paced environment

About us

LMP Group focuses on education, training and social impact; working together to bring about positive, sustainable change. The various divisions of LMP service; schools, businesses and individuals across the UK through Wraparound Care, Alternative Education, Residential Camps and Apprenticeships. LMP Education, is a division of LMP Group and provides apprenticeship training.

Together, we are a team of industry leaders who know the power of encouragement and positive influence and advocate for education opportunities and healthy lifestyles for the people we work with. Our ever-ambitious team has driven the expansion of our programmes. If you have a positive, can-do attitude and are passionate about making a difference, we want to hear from you.

Responsibilities:

• Client Relationship Management: Develop and maintain strong relationships with

existing clients by meeting with them face to face with an expectation to be attend
meetings at least 3 days per week. Understand their business needs, challenges, and
objectives to provide tailored solutions and ensure customer satisfaction. * Management of People: Manage a team of 5 people to best ensure that our client-base of accounts and apprentices get the best possible support and exceptional customer service.

• Reporting: Produce and update weekly and monthly reports on KPIs, targets and

pipeline for both Sales Management and Directors. * Retention and Upselling: Create strategies to increase client retention and identify

opportunities for upselling our services. Implement personalised approaches to
maximize revenue from existing clients. * Growth Planning: Collaborate with the sales and client success team to align client growth strategies with overall company objectives. Develop and execute growth plans, set realistic targets, and monitor progress toward achieving goals.

• Client Advocacy: Serve as the voice of the client within the organisation. Advocate for clients\' needs, feedback, and concerns to the relevant teams to improve products,

services, and overall client experience. * Data Analysis: Utilise data-driven insights to identify patterns, trends, and opportunities for improvement in client engagement and growth. Leverage analytics to measure the success of various initiatives and make data-based decisions.

• Services Knowledge: Maintain an in-depth understanding of our services, staying

updated on new features and functionalities. Use this knowledge to effectively
communicate the value proposition to clients and help them achieve their business
objectives. * Renewals and Contract Negotiations: Manage the renewal process and contract

negotiations with existing clients. Ensure a smooth transition to renewals and develop
strategies to minimise churn. * Team Collaboration: Work closely with sales, client success, marketing, and operations teams to align growth strategies and ensure seamless communication across

departments.

Experience

• Proven experience in a client-facing role, account management, or sales,

with a track record of achieving growth targets and client satisfaction. * Experience in managing a team and ensuring staff are clear on their roles,

responsibilities, and expectations of them. Coach, lead and develop direct reports,
managing performance as appropriate through regular team meetings, 1-1s, KPIs and
targets. * Excellent interpersonal skills with the ability to build and maintain strong client relationships.

• A deep understanding of clients\' industries, business challenges, and

market trends. * Strong analytical and problem-solving abilities, with the capability to interpret data and make data-driven decisions.

• Exceptional verbal and written communication skills, with the ability to present ideas and information effectively.
• A proactive, self-motivated individual who thrives in a fast-paced, target oriented environment.
• Collaborative mindset with the ability to work effectively as part of a cross functional team.
• Flexible and adaptable to changing priorities and able to handle

challenging situations with a positive attitude.

Benefits

\xf0\x9f\x92\xb0 \xc2\xa340,000 per annum + commission

\xe2\x9c\x88 25 days plus bank holidays, with 3 days \xe2\x80\x98free\xe2\x80\x99 days given back during December

\xf0\x9f\x93\x86 Additional 1- day annual leave for every year of service, up to 30

\xf0\x9f\x91\xa9\xe2\x80\x8d\xe2\x9a\x95\xef\xb8\x8f HSF Health Care Plan

\xe2\x98\x95 HSF Perk box

\xf0\x9f\x94\x90 Pension Scheme

\xf0\x9f\x92\xb8 \xc2\xa3150 referral scheme & a paid volunteering day

\xf0\x9f\x8f\x83\xe2\x80\x8d\xe2\x99\x82\xef\xb8\x8f Wellbeing initiatives

\xf0\x9f\xa6\xb8\xe2\x80\x8d\xe2\x99\x80\xef\xb8\x8f Volunteering Day

Confidentiality

The post holder must maintain the confidentiality of information about clients, staff and other LMP stakeholders. Some work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty.

The post holder must always meet the requirements of the General Data Regulation Act.

Safeguarding, Prevent & Equal Opportunities
The LMP Group are committed to anti-discrimination and equal opportunities for all. We are equally committed to Safer Recruitment Policies, Safeguarding, the Prevent Duty and promoting the welfare of children, young people and adults. To achieve our commitment, we will ensure continuous development and improvement of robust safeguarding processes and procedures that promote a culture of safeguarding amongst our staff and volunteers.

Pre-employment checks

Please be aware that upon a successful offer of employment the company completes digitalized right-to-work checks and DBS applications via an external provider.

The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.

Creating inspirational journeys and delivering excellence through learning. Whether you\xe2\x80\x99re looking for an apprenticeship or a development course. We\xe2\x80\x99re here to help.

LMP Group