Job Description

Client Development Manager: North of England

(Catering Consultant/Account Manager)

The Role and Team

Client Development Manager (CDM) is the face of apetito and is crucial to the success of apetito customer partnerships.

This is an Account Manager style role to enhance our proposition through bringing to life our \xe2\x80\x98Passion for Service\xe2\x80\x99 value supporting existing and new customers with a clear view of keeping customers longer and enabling us to grow faster.

As well as deliver on our \xe2\x80\x98Passion for Service\xe2\x80\x99, you\xe2\x80\x99ll be pivotal to the retention of business and securing long term partnerships with your customer base of 50-100 accounts. You will need to allocate customers based on revenue and growth opportunity into differing service tiers from email, phone, online and in person service to ensure effective use of time and delivery of opportunities.

You\xe2\x80\x99ll manage your accounts to ensure sustained revenue from customers and through understanding of customers\xe2\x80\x99 needs you will identify and convert opportunities to grow revenue within your customer base.

This role is suited to a self-starter, (after a thorough induction) you\xe2\x80\x99ll manage your own diary and need to allocate your time wisely, ensuring customer service levels and relationships are sustained as well as delivering on growth opportunities. Experience in a Catering Consultant or Account Manager role would be ideal foundations to build on.

You need to be happy working independently to achieve your objectives whilst also being a team player who contributes a team environment to deliver shared objectives. Although this is a remote role, you will frequently work with other colleagues from within the team, a cohesive team culture is really important to us.

This role is based from home, 3-4 days per week in your region with customers and some overnight travel will be required.

Due to the nature of this role a Disclosure Scotland Check will be required.

Responsibilities

- Meeting sales targets

- Growing business with existing customers

- Maintaining relationships with customers to ensure their continued satisfaction

- Be a genuine partner to your customers
- Launching new customers
- Training staff
- Improving the dining experience for pupils
- Sharing expertise in food and nutrition
- Helping the nursery/school manage food budgets
- Working on business development opportunities
- Contributing to a positive team environment

- Address any issues or problems to find a solution

Qualifications

Essential skills & Experience

• Customer service experience (ideally B2B)
• Interest in/experience of a catering environment
• Interest in/experience of the education and childcare centre
• Highly organised approach to time management
• Good commercial and analytical acumen
• Able to identify operational issues quickly and resolve effectively
• A consultative approach to influence people and outcomes
• First rate communication, both written and verbal
• Confidence in leading of meetings and presenting information
• Experience delivering training.

Desirable experience

• Account Management
• A management role within the Education sector
• A senior role within the catering industry
• A nutrition focussed role (Dietician, Nutritionist, SALT etc.)
• Food Hygiene Training and Qualifications

Personal Qualities:

We\xe2\x80\x99re looking for someone self-motivated who is comfortable working alone. You must be able to work with and influence people at all levels- from kitchen staff to Managers, Directors and Governors.

• Passion \xe2\x80\x93 for this role, our business and the organisations we partner with.
• Gravitas- Credibility with Owners/Managers
• Self-motivated and results driven
• Willing to go the extra mile
• Patient, confident and adaptable approach
• Able to challenge the status quo sensitively and constructively
• Resilient and determined; persistent in pursuit of achievement
• Able to demonstrate empathy
• Prepared to work flexible hours
• Happy to stay away overnight as needed, typically one night per week
• Clean/virtually clean driving license
• Live (or willing to relocate) within reasonable distance of work location

Apetito