Job Description

Client Development Director
\xc2\xa350,000 - \xc2\xa370,000 depending on experience + annual bonus
Mainly remote working with travel to clients

A fantastic opportunity for a commercially aware, highly experienced Client Relationship Director to join an established Membership organisation in London Bridge.

The successful candidate will have 3-5 years\' proven experience as an Account/Client Director with a natural ability to influence and build relationships at all levels. The ability to recognize opportunities to upsell products and act as a trusted advisor is essential.

The Role:

• Achieve renewal, revenue upgrades and product targets
• Act as a trusted advisor to Members, offering expertise and insight while constructively challenging the effectiveness of their strategies
• Carry out research and analysis to identify commercial trends, issues and challenges relevant to Members and their sector
• Demonstrate the ROI of Membership
• Work with the Client Delivery Managers to ensure annual ROI statements are provided so Members can clearly see the value of their Membership.
• Apply an enquiring approach to understand the Member\'s needs in order to provide robust and relevant solutions
• In conjunction with the Head of Client Relationship Management, analyse Customer Satisfaction Survey feedback regarding account management support and implement action plans to address areas identified as requiring improvement.
• Proactively provide feedback and ideas to assist Marcomms in creating tailored Member communications
• Provide feedback, evidence and recommendations to the Product team to help develop and amend current products and services

Essential requirements:

• Director level experience within Account Management/Client Relationship, ideally with a Membership background
• Experience managing and delivering revenue targets
• Able to influence at a senior level - CEO\'s etc.
• Able to challenge and have a consultative approach when dealing with members
• Commercially aware with an understanding of how different business models operate in a range of sectors
• Exceptional relationship building skills with the ability to demonstrate a strategic awareness
• Able to recognise and develop sales opportunities

Our mission: To be the leading Executive Secretarial & Support recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts.

EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective ce of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.

CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998

Morgan Spencer Limited, registered in England & Wales No: 4254114

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