Job Description

Job description

Some careers have more impact than others.

If you\xe2\x80\x99re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking an individual to join this team in the role of Client Change Manager.

The primary purpose will be the Client Change Management team provide dedicated support to key clients in response to Client Initiated Change Requests. The Senior Manager role will be accountable for the prioritisation, planning, delivery and reporting of client changes for his/her assigned HSS clients, as well as the management of the team members.

In this role, you will:

• Provide support for client throughout the delivery of client change requests and ensure progress/issues are clearly communicated to the client
• Produce and track key Change MI and KPIs across all within the CCM team, reporting regularly and accurately, both to clients and for internal status updates / risk management purposes
• Build key relationships with internal Securities Services stakeholders, ensuring that CCM team is aware of the forward load/roadmap and have the necessary plans in place to assist with delivery of these within the agreed parameters of the project.
• Challenge where best practice/behaviour is not evident, so that the team continues to improve and reduce/eliminate errors
• Understand in detail of the client\xe2\x80\x99s Change agenda and roadmap bringing together our D&D deliverables to provide solutions and efficiency in our offering

Requirements

To be successful in this role you should meet the following:

• Effective communications and ability to tailor based on audience
• PowerPoint and the ability to contextualise data into a meaningful narrative
• Proactive in information gathering and driving change
• Ability to manage stakeholders and clients to ensure expectations are met- even if they aren\xe2\x80\x99t to everyone\xe2\x80\x99s liking
• Project / programme management and reporting

The base location for this role is Edinburgh and London.

You\xe2\x80\x99ll achieve more when you join HSBC.

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential \xe2\x80\x93 regardless of their gender, ethnicity, disability, religion, sexual orientation or age. If you have a different way of seeing the world, we are interested in hearing from you.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:

Email:

Telephone: +44 2078328500

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

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