Client Care Advisor
Job Description
Bay Vet Group is a proudly independently owned first opinion and referral small animal Practice. We have an exciting opportunity available for a Client Care Advisor to join our team, this position will be primarily based in our Teignmouth branch but may require the successful candidate to work at any of our branches across Teignbridge and Torbay. (Initial training would be carried out at our Dawlish branch)
The successful candidate must show a high willingness to learn, be motivated, confident, providing a consistent high level of service and customer care whilst upholding and working to the Values and Mission of Bay Vet Group.
Key duties and responsibilities will include but are not limited to; answering the telephone and greeting clients, scheduling appointments efficiently, providing advice on a wide range of veterinary subjects and products, stock ordering, maintaining accurate records of client interactions and transactions to ensure seamless communication and follow-up, maintaining and cleaning of reception and consulting areas
This is a full-time position working 4 days a week plus 1 Saturday in every 4.
Benefits include:
Competitive salary
Further learning encouraged
Supportive and collaborative team environment
Staff discount scheme on Veterinary bills and products
A day off for your birthday
Death in service cover (after 3 years employment)
Private medical insurance (after 5 years employment)
Skills, knowledge and experience required:
Minimum 2 years' experience of working in a client-facing customer service role
Previous experience in a veterinary practice would be desirable but not essential.
Excellent organisational skills with attention to detail
Ability to work independently as well as part of a team
A proactive approach to problem-solving and client engagement.
Excellent time keeping
Empathetic & conscientious
Good IT skills
DRIVING LICENSE AND OWN TRANSPORT ESSENTIAL
Job Type: Full-time
Pay: From 25,396.80 per year
Benefits:
Employee discount Life insurance Private medical insurance Store discount
Schedule:
Monday to Friday Weekend availability
Work Location: In person
Application deadline: 09/05/2025
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Job Detail
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Job IdJD3045505
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationTeignmouth, ENG, GB, United Kingdom
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EducationNot mentioned