Job Description

The continence service provides care and support to adults and children within NEL who have a bladder or bowel problem. They liaise closely with community nursing colleagues, care home staff and GPs to ensure appropriate care is delivered. The Continence Service also provides education to other healthcare professionals to enable a high standard of clinical care to be delivered across disciplines within Care Plus Group.The post holder will be part of a specialist Continence team and will be responsible for providing vital administrative support to enable an effective and efficient service delivery.Please note that Care Plus Group are not currently registered to sponsor applicants from outside the EU and EEA.Main duties of the jobJob title: Clerical AssistantDepartment: Continence TeamBase: Val Waterhouse CentreHours: 20 per week, permanentSalary: Range 2 xc2xa321,841 (Under 21) xc2xa323,875 (21 and over)The post holder will be part of a team responsible for providing vital administrative support to the nursing staff to enable an effective and efficient service delivery. The successful candidate will need excellent telephone skills and be able to communicate with people of all communication levels. You will follow clear guidance and procedures and be supported by the Admin Assistant and Senior Administrator to ensure a smooth service delivery.About usCare Plus Group is an employee owned Social Enterprise, established in 2011 to deliver NHS community health and social care services and employ over 800 people. A key feature of our organisation is the positive culture we have developed which is based on valuing, trusting, engagement, and involvement of our staff.We consistently deliver high quality innovative services across NE Lincolnshire, reflected in an ongoing above 95% customer satisfaction feedback. Our services have received national recognition/commendations and Awards including winning a national HSJ award in November 2021. We hold the highest possible standard of ISO accreditation and are committed to reducing our carbon footprint.We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement.We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.Date posted03 April 2025Pay schemeOtherSalaryxc2xa321,841 to xc2xa323,875 a year Range 2 xc2xa321,841 (under 21) - xc2xa323,875 (over 21)ContractPermanentWorking patternFlexible workingReference numberB9814-25-076Job locationsVal Waterhouse Centre41-43 Kent StreetGrimsbyDN32 7DHJob descriptionJob responsibilitiesThe job description is attached as a separate document with the person spec - please refer to it for more information Job descriptionJob responsibilitiesThe job description is attached as a separate document with the person spec - please refer to it for more informationPerson SpecificationQualificationsEssential

• Literacy and numeracy level 2
• Level 2 or equivalent qualification in computer applications

• NVQ Level 2 Business Admin
• NVQ Level 2 Customer Care

• Ability to work flexibly with regard to working hours/arrangements and venues
• Ability to demonstrate commitment to Care Plus Group core values

• Recent experience of working in an office/reception (within the last year)
• Experience of working with the public (both face to face and on the telephone)
• Competent in Microsoft office including Word, Outlook & Excel

• Experience of working with people with varying levels of communication skills/abilities
• Experience of working in a care environment

• Effective communication and organisational skills
• Ability to demonstrate diplomacy and tact
• Ability to work as part of a team
• Ability to work on own initiative
• Effective prioritisation skills
• Awareness of confidentiality
• Ability to work accurately
• Ability to communicate effectively with people at all levels
• Effective customer care skills
• Ability to take and transcribe accurate notes

• Literacy and numeracy level 2
• Level 2 or equivalent qualification in computer applications

• NVQ Level 2 Business Admin
• NVQ Level 2 Customer Care

• Ability to work flexibly with regard to working hours/arrangements and venues
• Ability to demonstrate commitment to Care Plus Group core values

• Recent experience of working in an office/reception (within the last year)
• Experience of working with the public (both face to face and on the telephone)
• Competent in Microsoft office including Word, Outlook & Excel

• Experience of working with people with varying levels of communication skills/abilities
• Experience of working in a care environment

• Effective communication and organisational skills
• Ability to demonstrate diplomacy and tact
• Ability to work as part of a team
• Ability to work on own initiative
• Effective prioritisation skills
• Awareness of confidentiality
• Ability to work accurately
• Ability to communicate effectively with people at all levels
• Effective customer care skills
• Ability to take and transcribe accurate notes

NHS