Job Description

NorthLink Ferries - Lerwick ZE1 0PR

14.10 per hour + Benefits

A range of shift patterns available 3/4/5/6 days per week including weekend working (5 hours per day)



We have some exciting opportunities to join our team in based in Lerwick. You'll be part of our House Keeping team who work hard to provide a high-quality service within one of Transport's flagship contracts NorthLink Ferries. As the Cleaning Operative, you will ensure a high level of cleanliness of the vessels, terminal buildings, and other port facilities at all times.



Key Responsibilities

Cabin Cleaning:

Thoroughly clean and sanitise guest cabins, including making beds, changing linens and towels, vacuuming, dusting, and replenishing amenities.

Ensure all fixtures and fittings are clean and in good working order.

Report any maintenance issues or damages to the Cleaning Supervisor.

Public Area Cleaning:

Clean and maintain public areas such as corridors, lounges, toilets and stairways.

Cleaning and maintain cleanliness of the terminal buildings and office areas.

Vacuum, mop, sweep, and polish surfaces as required.

Empty waste bins and ensure proper waste disposal.

Laundry Duties (if required):

Assist with laundry duties, including sorting bedding and towels.

Inventory Management:

Monitor and replenish cleaning supplies and guest amenities.

Report low stock levels to the Cleaning Supervisor.

Adherence to Standards:

Follow all company policies and procedures regarding cleanliness, hygiene and safety.

Adhere to sanitation guidelines and use cleaning chemicals safely and effectively.

Follow safety procedures in case of spills.

Passenger Interaction:

Provide friendly and courteous service to passengers.

Maintain a professional appearance at all times.

Teamwork:

Work effectively as part of a team to ensure efficient and timely completion of tasks.

Assist other housekeeping staff as needed.

Attend team meetings

Training:

Ensure all Serco Essentials and E -learning is completed and up to date.



Desired Experience



Previous housekeeping or cleaning experience, preferably in a hotel or similar environment.

Ability to work in a fast-paced and demanding environment.

Excellent attention to detail and a strong work ethic.

Ability to work independently and as part of a team.

Good communication and interpersonal skills.

Ability to follow instructions and adhere to company standards.



What we offer

Salary:

Competitive rates with annual reviews

Pension:

Up to 6% contributory pension scheme

Training and development:

We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression

Wellbeing:

24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres

Discounts:

Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel

ShareSave scheme:

Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period

Employee networks:

Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community

Charity:

Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.



To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link . We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here .



Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.



At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

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