Job Description

Reference
HUL/25/0007

Full Time Equivalent Salary (based on a 37 hour working week)

31586 - 34314


Occupational group
Housing
Job term
Full Time
Appointment type
Permanent
Hours
37
Division
Legal Services & Partnerships - Directorate
Closing Date
13 May 2025
Proposed Shortlisting Date
15 May 2025
Proposed Interview Date
22 May 2025
Place of work
Warehouse 9, Hull HU1 1HJ
For an informal discussion please contact
Sarah Palfreyman
Contact telephone
01482 615 570

We are seeking to recruit a Housing Claims Officer within our busy housing claims team.



As our Housing Claims Officer, you'll handle a range of claims varying in complexity and value; the claims cover damage to property and possessions; disrepair; personal injury and leasehold building insurance claims.



As an ideal candidate you will be of an investigative nature with great attention to detail and have the ability to analyse and present comprehensive information both verbally and in writing. In addition to you being a great communicator and negotiator you will also need to be assertive and/or empathetic depending upon the circumstances of each case.



To be considered for this role you will have experience in a similar customer facing role with knowledge of a landlord's repairing obligations and social housing and where your claims resolutions can lead to litigation. You will be required to manage your own workload with little supervision and be able to work effectively and efficiently using your own initiative making frequent decisions within your delegated authority.



This is a busy team which requires an organised individual who can work effectively under pressure whilst also adhering to deadlines.



Key aspects of the role include:



Responsibilities will include (but are not limited to):


Undertaking visits to claimant's homes to assess potential damage and loss to property and possessions including gather evidence and determining liability in line with established best practice, standards, procedures, and guidance provided. Delivering great customer service is key for this role. Undertaking a forensic review of all computer records, tenancy files and associated records providing legal and Corporate Insurance with evidence to defend claims, alternatively where necessary identify liability to allow claims to be settled as quickly as possible. The ability to interpret survey reports and produce schedules of work to remedy disrepair. Taking ownership of a caseload of claims from initiation through to completion whilst liaising with appropriate service areas, surveyor's, Lawyers, and contractors. Tracking of your claims with effective IT management to enable proactive project management of the claims is essential. Show initiative and tenacity in ensuring that cases are followed through to resolution and lessons learned are identified and implemented. Working closely with team management to continuously improve best practice and generate process improvements

Package:



A competitive salary



Generous annual leave entitlement



Access to an occupational pension scheme



A range of employee benefits including healthcare, public transport, and gym memberships discount



The Council offers flexible working arrangements in terms of when and where people work e.g., hybrid working, part-time, condensed hours etc.



For an informal discussion about the role, please contact Sarah Palfreyman, LEASEHOLD CLAIMS AND RTB MANAGER on 01482 614 570 or sarah.palfreyman@hullcc.gov.uk





Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.



Benefits of working for Hull City Council - Working for hull city council



Why Hull is a great place to live and work - Working for hull city council



How to apply for our jobs - Working for hull city council



Please ensure that you complete and submit your application by midnight on the closing date.



We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.



We adopt a 'name blind' approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.



We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.



The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.


Hull City Council embraces the principles of WorkSmart and this post has been identified as a suitable role. WorkSmart principles create opportunities facilitating a combination of working in the office, ad hoc homeworking, or working from various locations, therefore being flexible about where/ how you carry out your role, the specific opportunities available will be discussed at interview.