Job Description

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Description

Hours:

Full-Time, 35 hours per week Monday - Friday.

Location:

Hybrid, one day a week at our company premises at either Stoke-on-Trent or Glasgow

Our Opportunity:

Davies is on the lookout for Claims Handlers to enhance our growing Casualty team. This role offers a stimulating environment where the selected individual will be joining a committed team, providing a first-class proactive claims handling service to major clients.###

Key Responsibilities

Liaison:

Communicate with insurers, policyholders, and brokers.

Investigation:

Handle allocated claims, either from your desk or by referring them to a field adjuster for on-site investigation when necessary.

Evidence Gathering:

Obtain all relevant evidence and documentation.

Resolution:

Determine appropriate actions to resolve each case.

Reporting:

Prepare detailed reports, advising on policy indemnity, legal liability, quantum, and tactics as needed.

Negotiation:

Negotiate settlements within agreed authority limits.

Professional Correspondence:

Maintain proactive communication with all parties involved.

Adherence to Procedures:

Handle cases according to documented procedures and client requirements.

Reserve Management:

Regularly review and maintain proper reserves.

Continuous Learning:

Stay updated on technical changes relevant to your role, including participating in company facilitated training programs.
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Skills, Knowledge & Expertise

Essential:Proficiency in managing Claims from cradle to grave. Experience with the investigation of Liability Claims. Knowledge of how to value injury claims. Understanding of Civil Procedure Rules and the Claims Portal. Commitment to delivering outstanding customer service. Collaborative team player. Management of personal caseload. Demonstrated adaptability and versatility.
Desirable:Experience in managing Noise Induced Hearing Loss claims. Familiarity with reserving strategies. Exceptional communication abilities across various levels.



This role is tailored for individuals who are eager to apply their claim handling expertise and are ready to grow within a forward-thinking company. If you possess the essential skills and are looking for a challenging yet rewarding career, Davies welcomes your application.###

Job Benefits

Career & Purpose

Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working; hybrid, work from home or join a collaborative office space Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan


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About Davies

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.



We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.



Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.