Job Description

Working hours: 21 hours per weekDuration: PermanentLocation: CheltenhamAbout the roleLansdown Insurance Brokers, who are proudly part of Benefact Group, are looking for a Claims Handler to join our Cheltenham office.To work in the Claims Department as an intermediary between policyholders and insurance companies by helping to deliver exceptional customer claims service experience. Your role will focus on advising clients, obtaining, and reviewing of all claim documentation.Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.Key responsibilities

• To service a variety of clients under different classes of business to guide and advise them on policy cover and claims process, to ensure claims department provides a quality service to its customers
• Perform day-to-day administrative tasks keeping claims files and other records fully up to date
• You will acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim
• You will keep an efficient diary system for all claims, ensuring claims are chased as required
• Check insurance cover and policy dates before providing policy/claim advice or reviewing new claims
• Analyse policy provisions and conditions
• Manage mainly Property and Motor claims
• You will undertake any other duties as requested by management on an ad-hoc basis
• Ensure clients are kept informed of the process of their claims
• Seek verification from colleagues and/or insurers when scope of cover is in doubt
• Establish, build upon and maintain interpersonal relationships with Claimants, Sub-brokers, Agents and Insurance company claims departments
• Participate in cross-team projects, as required
• Provide input underwriters claims experience when requested
• Maintain positive working relationships with all members of staff
• Monitor and maintain health and safety and security in the workplace
• Pursue personal development of skills and knowledge necessary for the effective performance of the role
• Have thorough knowledge of industry regulations and minimum standards to ensure compliance
• Comply with Lansdowns procedures, policies and regulations including the code of conduct

• Assist the Claims Dept by preparing documentation to help them evaluate and report on specific claims

• Liaise with Clients, Insurers, Property Managers, Agents, Loss Adjusters to support the effective management of claims

Knowledge, skills and experience

• General understanding of Personal and Commercial Insurance
• Strong Interpersonal skills
• Ability to deliver accurate information with attention to deal
• Excellent time management and organisational skills
• Excellent communication both written and verbal (able to listen and understand information presented by claimants)
• Empathetic
• Good educational standard
• Confident numeracy skills
• Interpret and understand key terms and phrases used in insurance-related documents
• Knowledge of administrative and clerical procedures, arrange actions that have been undertaken in the claims process
• Ability to develop relationships with clients, agents, insurers etc.
• A proven ability to deliver exceptional customer service
• A conscientious, positive, and enthusiastic approach to work, maintaining good working relationships with colleagues and clients
• Cert CII or working towards.

What we offer

• A competitive salary - let's discuss it
• Hybrid working
• Competitive Personal Pension
• Bonus scheme
• 22 days annual leave plus bank holidays
• An array of health and wellbeing benefits, including private healthcare
• Volunteer day
• Onsite parking
• Full study support and study leave to complete insurance industry professional qualification
• EAP Scheme

About usLansdown Insurance Brokers is an established property insurance broker with over 60 years experience of offering specialist products and advice for landlord, business and personal lines insurance. In 2014 we were purchased by SEIB Insurance Brokers and are now proudly part of the Benefact Group.Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are currently the UKs 3rd largest corporate donor, having given away xc2xa3200 million since 2016. We have ambitious plans to become the UKs number one corporate donor, with strategic objectives in place to double the Groups size.We believe its essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.If you need any additional support during the recruitment process, then please let us know.

Benefact Group