Job Description

Sompo International Holdings Ltd. (Sompo International) is a global specialty provider of property and
casualty insurance and reinsurance. Sompo International companies are wholly owned subsidiaries of
Sompo Holdings, Inc., whose core business encompasses one of the largest property and casualty insurance
groups in the Japanese domestic market.
Through our operating subsidiaries, Sompo International underwrites agriculture, professional lines,
property, aviation, marine and energy, financial and political risks and casualty and other specialty and
catastrophe lines of insurance and reinsurance. Headquartered in Bermuda, we currently also have offices
in the United States, the United Kingdom, Continental Europe, Latin America, the Middle East and Asia.
Sompo International is a company driven by its core values, a carrier that holds promise, trust and the
commitment to protect at the center of everything we do. We recognize that our success is derived directly
from those who matter most: our people. Our culture is defined by a commitment to integrity, teamwork,
agility, execution, and excellence; and we strive to create exceptional value for our clients and shareholders
and maintain Sompo International as a desirable place to work.
We are seeking a Claims Examiner to join our London Market Property Claims team. The role involves the
examination, analysis, negotiation and settlement of claims from cradle to grave. This includes the review
of claims data and underwriting documentation to ascertain validity of losses notified and establish
premium payment status. The handler is required to establish adequate reserves and make reserving
judgements of potential anticipated losses in a timely and professional manner to meet levels of service
expected by internal and external customers. The role requires that the handler recognises contentious
issues and where appropriate inform claims management to discuss legal obligations and/or remedies and
take appropriate action, therefore ensuring that only valid claims are paid.
The position will be actively involved in the negotiation of settlements, attending market meetings, and
authorisation of claims, therefore must have good knowledge of London market processes.

Responsibilities include:

• Examine claim data and underwriting documentation to ascertain validity of losses notified against cover

provided and establish premium payment status for the Company (EWIL& SIIE) platform.

• Undertake leader obligations responsibly, thereby preserving and protecting EWIL\'s image as a respected

leading underwriting entity.

• Assist with claim reviews and audits at the offices of Coverholders, ceding companies, TPAs and other

Insurers and to report on their compliance or otherwise with terms and conditions of risks written and their
overall claims handling service.

• Establish adequate reserves for the estimated amounts of anticipated loss and/or adjustment and coverage

expenses.

• Negotiate settlements and authorise claim payments in a professional and timely manner to meet the levels

of service expected by the market, our customers and other stakeholders.

• Recognise contentious issues and, where appropriate, inform claims management to discuss legal

obligations and/or remedies and take appropriate action.

• Inform claims management for onward reporting of any large or unusual losses in order that financial

exposure can be fully evaluated and future corrective measures can be determined. This includes the drafting
of Large Loss Notices in a timely manner for distribution around the business and the maintaining and
updating of the company Claims Watchlist.

• Manage and monitor the performance of outsourced Coverholders and TPAs where appropriate to ensure

that customers are receiving a good level of service from both our external and internal claims handlers.

• Maintain files and documentary evidence to create an audit trail of claim values into the computer system

and through the books of the company.

• Conduct regular reviews of the claim portfolio to assess the adequacy of reserves being carried.
• Attend internal claim meetings, market meetings and seminars and to represent the company as and when

required.

• Communicate with Underwriters on losses of significant value and losses with issues of note where

appropriate.

• To ensure that appropriate \'soft skills\' are utilised in order to communicate with people internally and

externally in an effective and professional manner, to actively encourage teamwork within both the claims
department and the business as a whole and to aid in successful conflict resolution.

Desired Skills & Experience:

The candidate needs to have :
This role requires a handler of at least 2 years (plus) experience in the insurance industry handling first party
claims. The candidate needs to:

• Be technically proficient and have a proven record of successfully handling property claims
• Have a good understanding of the insurance industry
• Be an effective and efficient communicator both orally and in writing
• Participate in team discussions and help foster a collaborative team approach
• Support managers, senior members of the company in advancing Sompo business wide goals
• Adhere to existing procedures and think of creative and efficient ways of streamlining processes and

procedures of the Sompo International Claims Philosophy.

• Fair and appropriate outcomes for our Insureds

• Efficient service - timely responses and fast payment of agreed claims
• Value-added expertise from client facing

Sompo International offers a competitive compensation and benefits package commensurate with
experience.
Sompo International is an equal opportunity employer committed to a diverse workforce.

Sompo International