Job Description

At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?This position's primary purpose is to provision SIP and ISDN services for customer use and CXOne Mpower network infrastructure. The Voice Provisioner will configure the customer's approved connectivity model which can include SIP Trunking, Dedicated Circuits and Number provisioning. This individual will be tasked with reviewing completed TQ's and all pertaining documents to determine appropriate build/configuration. This individual will accept direction from management and senior engineers to complete assigned tasks, document order status in detail and communicate to internal and external teams with professionalism and expedience.How will you make an impact?

• New, Move, Add, Change and Disconnect orders for dedicated voice (SIP), Dedicated Circuits (MPLS, COLOCATION) and Inbound (Toll Free, DID: local and international) orders
• Verifies Connectivity TQ's and any and all pertaining documents for accuracy and to determine appropriate build/configuration per product/request
• Coordinate with the customer to schedule and complete test and turn up calls, which includes capturing call records
• During test and turn up call if calls are not successful troubleshoot and make any necessary changes for accurate and completion of build. Including reaching out to other teams as necessary
• Interfaces regularly with other internal CXOne Mpower departments such as COGS team: Carrier builds, Carrier testing, Carrier CAC Increase/Decrease, Carrier Disconnects
• RespOrg/port In and Out, route and provision inbound number services to the NICE CX network through internal and external carrier systems for Local and International Toll Free and DID's
• Works with Voice Engineering teams on Media Server builds and any associated troubleshooting issues
• Communicates with customers, carriers, vendors and employees, and ensures all related systems are documented in detail.
• Performs pretesting with LECs and Vendors if required
• Performs quality assurance audits and takes responsibilities for errors
• Perform both oral and written knowledge transfer and training to technical team members, and other stakeholders
• Works in a rapid paced environment, multi-tasking daily, and be able to creatively problem solve and adapt to change and difficult situations
• May be required to work nights, evenings and weekends
• Follows the company Code of Ethics and CXOne Mpower policies and procedures at all times.
• Communicate in an effective and professional way with customers in and outside of CXOne Mpower

Have you got what it takes?

• Bachelor's degree in Telecommunications or related field or equivalent work experience
• 5+ years experience in telecommunications
• Experience with T1, DS3, OC3, OC12 install and test
• Knowledge of VOIP/SIP, TLS, Dedicated Circuit such as MPLS, Colocation, and Inbound Number Provisioning (TFN, DID etc)
• Working knowledge of TCP/IP, TLS, BGID, Routers, Switches, Hubs, Firewalls, Domains, DNS, DHCP and subnetting
• Command level knowledge Empirix, Wireshark, Ribbon Analytics
• Previous experience with configuring SBCs
• Proven track record of excellent communication and conflict resolution skills

You will have an advantage if you also have:

• Sonus accreditation
• SecureCRT or equivalent

What's in it for you?Learn more about the Benefits at NICEJoin an ever-growing, market-disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!Enjoy NICE-FLEX!At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.#LI-HybridAbout NICENICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.Requisition ID: 6734
Reporting into:Role Type: Individual ContributorAbout NICENICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

NICE Systems