Job Description

Location:

London + Hybrid

Salary:

Excellent basic salary plus bonus and Vodafone benefits

Working Hours:

Full Time 37.5 hours per week - Monday to Friday

Hybrid

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.

Who We Are

We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.



At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.



Join Vodafone UK IT, which is at the core of our digital future, analysing and operating all our internal and customer-facing systems, with the aim of delivering the best customer experience. None of it would be possible without our innovative teams, creating a connected future with technologies like Cloud, AI and big data.

What you'll do

We are seeking a highly skilled and experienced Chatbot architect to lead the architecture strategy for TOBi, Vodafone UK's B2C chatbot service. The successful candidate will be responsible for leading the iterative evolution of our chatbot architecture and working with a x-functional team to design & deliver business proposition supporting functional enhancements aligned to Vodafone's goals, and customer needs.



You will define long term architecture vision for TOBi that supports long term product and wider technology goals. You will impact assess new business Demands to provide a ROM (Rough Order of Magnitude) estimates based on a set of documented high-level requirements and solution assumptions. You will develop and maintain a comprehensive architectural runway that supports the TOBi product roadmap. You will work with Product Managers, Conversation Designers and Engineers to support refining Epic requirements and lead on definition of NFRs and solution design with input from relevant SMEs (Subject Matter Experts). You will protect the integrity & reusability of the solution throughout the lifecycle, keeping it simple where possible. You will support RCA (Route Cause Analysis) & identifying solution options for complex issues found during delivery or on live service when required.

Who you are

You will be able to demonstrate extensive expertise in conversational AI platforms and natural language processing (NLP) technologies. You will showcase knowledge and experience defining conversational AI solution designs (including key NFRs) for Enterprise scale B2C or B2B services available on the Internet following highly decoupled micro-service and micro-frontend architecture patterns. You will demonstrate a track record for creating an architecture vision and architectural runway to support high level product strategy and product roadmap. You will have the ability to convey solution designs using industry standard design frameworks such as UML (Unified Modelling Language) or C4 (Context, Containers, Components & Code) model. You will have a working knowledge of Agile delivery methodologies such as LEAN, Scrum & Kanban. If you have any experience designing & delivering Generative AI platform solutions or working with IBM and/or Microsoft Azure AI services this is advantageous.
Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.



If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

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