Job Description

If you enjoy being around people and have strong interpersonal skills, working in our retail shops might be the right choice for you. It's more than just a job. It's a career opportunity to share your passion and retail flair with colleagues as we learn how to better optimise sales and customer service.


First and foremost, you'll manage our retail shop - supervising one other colleague and a team of volunteers to maximise profit and achieve a great shopping experience for our customers. We're such a diverse charity that part of your role will be to champion the PDSA name and raise awareness as well, using your knowledge of the local area and your network to generate item and cash donations.


Once your own shop is achieving best practice and sales, we'll expect you to continually share your retail knowledge with a small cluster of other PDSA Shop Managers in the region so that they too can achieve the same levels of excellence.

The role of Shop Manager will:

Lead the team to maximise profit by ensuring a great retail experience, strong brand messaging, efficient stock rotation and good use of financial and competitor data Coach, recruit and train a team, including volunteers, to be the best they can be encouraging new ideas and ways of doing things Drive a culture of continuous improvement constantly reviewing KPIs and performance data to gain insight into what works and what doesn't Be passionate about PDSA as a charity and raise awareness of what we do with every customer

About you

As well as being a passionate retailer, with great leadership and mentoring skills, you'll also:


Have a proven track record of delivering objectives and profit targets Know what constitutes great customer service and want to instil your passion and abilities in your retail team Be self-motivated, organised, enjoy working with people, and thrive on the opportunity to run your own shop.

About the benefits

We are really passionate about being a great place to work, where people feel connected with what we do and where they feel they can make a genuine difference. This commitment has resulted in us being rated as one of the top 25 big organisations to work for in the UK according to Best Companies survey.


In addition to being a great place to work, we offer a wide range of benefits including:





Flexible working options 25 days holiday (excluding Bank Holidays) with the option to buy and sell up to 5 days per year An additional Wellbeing Day to take whenever you like to help recharge your batteries Generous Auto-Enrolment pension and/or Contributory pension schemes available starting at an enhanced rate of 5% contributions up to 10% Life Assurance policy (4 x Annual Salary) Employee Assistance Program and Online Wellbeing Centre available 24/7 giving you the ability to speak with a professional in confidence about a range of issues Wide range of discounts for Retail, Holiday and similar organisations on our fetch platform


To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple applications form.


PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.


If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.


We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.


To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.