Job Description

The Opportunity:

Are you ready to take the reins of our vibrant store and make a meaningful impact on The Fertility Foundation's mission? We are seeking an enthusiastic and experienced Shop Manager to lead our team and contribute to the success of our Hoddesdon store in Hertfordshire.

You will need a proven tack record of running a successful and profitable charity shop including managing a team of experieced volunteers.

What does this Involve?

As the Hoddesdon Manager, you will be accountable for your store's performance by maximising sales through tphysical in store sales of clothes and accessories, bric, small electricals and furniture by leading an inclusive and diverse team that consistently uphold excellent customer service and the Charities values.

Location:

Hoddesdon, Hertfordshire

Salary

: 24,000 plus benefits

Hours of Work

: 37.5 hours, full-time including weekends on a rota.

About The Fertility Foundation

The Fertility Foundation is a registered charity in the UK (charity number: 117416) setup in 2017 who's aim is to help people struggling with infertility gain access to IVF treatment in the form of financial grants. These grants are wholly funded by public donations and the money raised through our charity shops.

We currently have two charity shops in Hertfordshire; In 2020 we opened our first charity shop in Hoddesdon which has been a huge success and we have recently opened our second shop in Waltham Cross, which at over 3000 sq. ft which sells clothing, bric-a-brac and furniture. This shop also acts as our online fulfillment center for eBay, Vinted and Depop shops.

We are an independent family run charity, and, like most other charities, we rely on our team of dedicated volunteers to help us run our shops.

MAIN DUTIES AND RESPONSIBILITIES:

As the Charity Store Manager, you will oversee the smooth running of the store, as well as effectively managing the team of volunteers. You will lead and develop the team, driving sales, maximizing income, and providing a high standard of customer service.

Business management

To manage the Shop in a profitable and business-like manner To maximise sales and profits To review the shop's P+L with the Trading Company Directors on a regular basis (as often as provided) highlighting any concerns to line management To use other management information to best use To maintain a high standard of display, both in window and inside the shop To ensure stock is appropriate to the business and priced accordingly To maintain a rigorous process of stock selection and rotation, ensuring stock is rotated after its expiry date To pro-actively generate agreed levels of stock "through the door" To keep all areas clean and tidy and the stock in good order To travel to meetings/training/other sites etc. as required

Staffing

To train and adequately direct the Assistant Manager (if applicable) To recruit, train, motivate, support, manage and retain an effective team of volunteers to provide adequate support in the shop. to have a team of volunteers and "key volunteers" to be self- sufficient to cover management time off, sickness, holidays and other absences. To coordinate rotas to ensure adequate staffing levels at all times - (Ideally to have at least two volunteers at any one time) Take responsibility for communication of The Fertility Foundation issues to staff and volunteers

Legal compliance/Security

Taking responsibility for ensuring that the shop premises comply with Health and Safety legislation for staff, volunteers and customers and visitors. Carry out appropriate Risk Assessments To ensure that cash and stock are kept secure and to report any shortfalls. To bank takings on a weekly basis To maintain an up to date first aid box and to ensure that fire procedures are followed and appropriate. To ensure all appropriate legal/Charity notices are correctly displayed. Ensure Gift Aid procedures are delivered in line with HMRC and Company To ensure all accidents/incidents are reported correctly To minimise stock loss and conduct accurate stock-takes as required.

Administration

To communicate all necessary information regarding the running of the shop to the Assistant Manager and volunteers To ensure financial controls are implemented in a timely manner. To make best use of IT resources e.g. monthly trading reports, communicating by email etc To effectively manage all controllable costs

Other Tasks

To maintain excellent knowledge of The Fertility Foundation in order that customers, staff and volunteer queries can be answered correctly To undertake such other tasks as may be reasonably required from time to time. This includes working in, supporting or managing other Fertility Foundation Shops.

Every employee is required to:

Adhere to and comply with organisational policies, procedures, and guidelines always. Implement Risk Management strategies (including reporting, registering risk and learning) - taking all reasonable steps to manage and promote a safe and healthy working environment which is free from discrimination. Comply with the organisational policy on confidentiality, and the Data Protection Act 1998 (including GDPR requirements) as amended relating to information held manually or on computerised systems. Respect the confidentiality and privacy of guests, customers, and staff at all times. Implement Health and Safety regulations - through risk assessment. Maintaining a constant awareness of health, welfare and safety issues affecting colleagues, service users, volunteers, visitors and themselves, reporting any accidents or faults in line with organisational policy, and fully participating in health and safety training. Participate in personal training, development, appraisal, and attend all relevant training courses as required. Embrace the volunteer culture which exists in the organisation. Work in collaboration with staff and volunteers from all areas of the organisation.
The post holder must act at all times in a professional and responsible manner and have due regard to confidentiality and Health & Safety legislation.

This job description does not attempt to describe all the tasks and responsibilities of the post, but rather illustrates with examples, the main role of the post-holder. It is therefore subject to alteration and development as and when required.

Job Types: Full-time, Permanent

Pay: 24,000.00 per year

Benefits:

Bereavement leave Casual dress Company pension Employee discount
Schedule:

Monday to Friday Weekend availability
Education:

GCSE or equivalent (preferred)
Experience:

Charity Shop Management: 2 years (required) Customer service: 1 year (preferred) Retail management: 1 year (preferred) Management: 1 year (preferred) Supervising experience: 1 year (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person