Job Description

Somebody Cares Scotland is a Scottish Charitable Incorporated Organisation (SCIO) committed to improving the welfare of those in need within Aberdeen and Aberdeenshire. It accepts donations of furnishings, household items, cloths, and food, in great quantities, from the people of Aberdeen and either donates them free of charge to the charity clients or sells them on to customers of the retail outlets, using the proceeds to cover the running costs of the organisation.

The Charity Assistant reports directly to the Office Manager. They are responsible for ensuring efficient frontline responses to people that contact the charity by phone, email or in-person.

Personal Specification

The successful candidate will be driven and self-motivated and responsible for managing the reception desk alongside the Office Manager and Office Assistant. Essential skills for the successful candidate are:

Good phone etiquette

Good organisational skills

Strong verbal and written communication skills

Excellent interpersonal skills

An empathetic and non-judgemental approach

Comfortable in a busy fast-paced work environment

Role Description

The duties below are the areas of responsibility of the Charity Assistant.? This list is not exhaustive and can change and develop with the needs of the charity.

Answer telephone calls Book appointments for clients Take requests for food parcels Liaise with the foodbank volunteers and drivers re parcel packing and delivery / collection Accompany Somebody Cares clients and support workers during furniture selection appointments. Record their choices and liaise with the Logistics Manager re. the delivery Book appointments for donation collection Assist in the foodbank where necessary, ensuring food levels are consistent and packing bags. This will be required when there aren't enough volunteers on hand Record details of appointments, requests, collections, deliveries, etc, as required Assist the Office Manager as required To have a very good understanding of the Somebody Cares operations so that queries can be answered, and quick decisions can be made To be aware of data protection issues and follow processes to ensure this Be aware of and champion Health and Safety best practice in the Warehouse Any other duties which are consistent with the duties and responsibilities of the post

Other Considerations

We envisage this role to be two and a half days a week (20 hours) worked over five days from 8:30 AM to 12:30 PM.?Six months' probation period applies.

The annual leave entitlement will?be 28?working days?(pro rata) which includes all?local?public and bank holidays,?given in lieu?if required to work?on these days.

The?job description will be reviewed from time to time and may be updated depending on the changing needs of the?organisation.

The post-holder will be required to work from the Somebody Cares headquarters, which is currently on Wellington Circle, Altens, Aberdeen.

Somebody Cares offers training and career progression; the charity is ambitious and requires energetic people willing to adapt to the ever-changing demands and willing to accept additional responsibilities and career progression that align with the aspirations of the charity.

Only candidates that are authorised to work in the UK will be considered.

Job Type: Part-time

Pay: 12.21 per hour

Expected hours: 20 per week

Benefits:

Company pension Employee discount Free parking Health & wellbeing programme On-site parking
Schedule:

Day shift Monday to Friday No weekends
Application question(s):

Are you confident in using Microsoft Office?
Experience:

Office: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: SC-CA-0525