Job Description

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Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world\'s top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the \xe2\x80\x9cbank of banks\xe2\x80\x9d - 97% of the world\xe2\x80\x99s top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we\xe2\x80\x99re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We\xe2\x80\x99re seeking a future team member for the role of Director, Head of AI Research to join our Innovation & Advanced Solutions group team. This role is in Dublin.

In this role, you\xe2\x80\x99ll make an impact in the following ways:

As a member of BNY Mellon\xe2\x80\x99s Innovation & Advanced Solutions group, the primary focus will be to continuously monitor key trends related to artificial intelligence and other emerging technologies, extract insights to shape the group\xe2\x80\x99s strategic direction and drive engagement with ecosystem players. Main responsibilities will include:

• \xe2\x80\xa2 Be an advocate for all servicing and service directors on the CRM platform, by being the main EMEA point of contact for and SME (Subject Matter Expert) on CRM servicing platform functionality. \xe2\x80\xa2 Work with the CRM Change Management Lead to organize platform change management, including user training, user manual authoring, user resource portal updates and any ad hoc training needs determined by the program or business.
• \xe2\x80\xa2 Regularly update the ECRM user portal, including writing blog entries, updating artifacts, and uploading videos from the latest training sessions.
• \xe2\x80\xa2 Work with Change Management Lead in producing, editing, and publishing self-guided videos reflecting the newest platform functionality.
• \xe2\x80\xa2 Create training schedule form and work with SABA (BNYM\xe2\x80\x99s Learning and Development Portal) team to publish courses.
• \xe2\x80\xa2 Moderate live webinar training sessions by ensuring webinar application information is accurate, training lead is prepared, and questions are answered in a timely fashion.
• \xe2\x80\xa2 Update SABA Learning and Development portal, reflecting registrants who attended trainings.
• \xe2\x80\xa2 Help users become more efficient on the platform by organizing regular training sessions, refresher courses and needed information on the ECRM User Portal.
• \xe2\x80\xa2 Be familiar with user requirements and needs, working with technology to help prioritize and execute stories and epics.
• \xe2\x80\xa2 Insure userbase has up-to-date User Manuals and other artifacts which reflect the latest platform functionality and workarounds.
• \xe2\x80\xa2 Lead the development and publication of regular platform newsletters to help excite userbase and stakeholders.
• \xe2\x80\xa2 Execute communications to the userbase addressing new platform functionality, issues/workarounds, and regular deployments
• \xe2\x80\xa2 Socialize requirements across lines of business to identify opportunities for greater scalability and enhancement

• Help program adoption reporting by pulling regular user metrics from platform, monitor overall user adoption, identifying areas for opportunities to increase adoption rates and efficiencies on the platform. Onboarding responsibilities

• Support ECRM Program Team in running through all onboarding steps in the ECRM Business Playbook including, but not limited to: Initial Assessment Review, UCM Client Hydration, UPM and Classification Schema Review, Onboarding template completion, Contacts identification, and provisioning Teams, Queues, and Users to the platform.

• Manage the schedule for onboarding teams and making sure team and program are on track by documenting summary and actions after meetings, following up with task owners, and updating schedules/documenting delays using the onboarding tracker.

• Be the main point of contact for the designated LOB Business Admin or Team Lead Manager, ready to answer questions about onboarding process, platform functionality.

• Lead weekly onboarding meetings with a set agenda including goals aligned to onboarding schedule.

• Be SME on AccessHub provisioning processes, including Team and Queue request forms, and able to troubleshoot any issues with approvals or workflows.

• Help create Business Requirement Documents for AccessHub form improvements and enhanced functionality.

• Participate in AccessHub QA Testing, by developing or working through test cases prior to AccessHub form push to production.

• Liaise with BNYM Exchange Team for assurance of mailbox readiness for ECRM activation.

• Participate in activation testing of queues and queue mailboxes

• Follow-up with Team(s) to ensure successful onboarding by confirming access to training environment, training session registrations, and proper communications are being sent to the userbase in preparation for ECRM onboarding.

• Be familiar with Teams\xe2\x80\x99 user requirements and needs, working with technology to help prioritize and execute stories and epics that onboarding is dependent on.

• Report on status of Team(s) onboarding to ECRM, liaising with Change Management and Reporting leads for creation of platform adoption report. Act as a consultative partner between Business and Technology

• Liaise between internal clients (stakeholders) and technology groups to best address business issues and processes through CRM and other sales technologies.

• Consult with business stakeholders to analyze, define, and prioritize enhancements by mapping requirements to business value

• Work with all levels of the organization across the globe to ensure various perspectives and needs are addressed

• Recommend innovative and cutting-edge technology solutions that create process improvements and efficiencies and enable the sales organization to make better selling decisions Successful To be successful in this role, we\xe2\x80\x99re seeking the following:
• \xe2\x80\xa2 A passion for the business, \xe2\x80\x98drive to win\xe2\x80\x99 and outperformance mindset
• \xe2\x80\xa2 Commercial focus on growing the bottom-line while mitigating/managing risk
• \xe2\x80\xa2 Intellectual curiosity: desire to constantly learn and continuously improve
• \xe2\x80\xa2 Excellent ability to establish, develop, and maintain trust-based relationships with key stakeholders
• \xe2\x80\xa2 Ability to inspire others to action and able to draw on broader teams to deliver a superior outcome for clients and the firm
• \xe2\x80\xa2 Ability to analyze problems or situations and apply a structured, analytic approach to developing solutions that progress our and our clients\xe2\x80\x99 agendas
• \xe2\x80\xa2 Strong communication and presentation skills (both verbally and in writing); able to articulate complex information in a clear and simple manner to a variety of audiences, including different userbases of he ECRM platform.
• \xe2\x80\xa2 Strong leadership; calm presence and ability to instill confidence in key stakeholders, internally and externally
• \xe2\x80\xa2 Strong negotiation and influencing skills
• \xe2\x80\xa2 Consummate professional; able to navigate a matrixed organization Qualifications:
• \xe2\x80\xa2 Sufficient years\xe2\x80\x99 work experience working within a communications role
• \xe2\x80\xa2 Exceptional writing skills
• \xe2\x80\xa2 Bachelor\'s degree or equivalent work experience required
• \xe2\x80\xa2 Experience in video editing platforms a plus and knowledge of HTML a plus

At BNY Mellon, our inclusive culture speaks for itself. Here\xe2\x80\x99s a few of our awards:

• Fortune World\xe2\x80\x99s Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg\xe2\x80\x99s Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index

, Disability: IN \xe2\x80\x93 100% score * 100 Best Workplaces for Innovators, Fast Company

• CDP\xe2\x80\x99s Climate Change \xe2\x80\x98A List\xe2\x80\x99

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life\xe2\x80\x99s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team \xe2\x80\x93 one that is representative and inclusive of the diverse talent, clients and communities we work with and serve \xe2\x80\x93 and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

BNY Mellon