Job Description

Who are we?
Thames Water is the UK\'s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

What you\'ll be doing:

• Meeting any deadlines for delivery of communication materials and make sure all relevant teams have the right content in a timely manner.
• Producing content in a variety of formats including video, digital and print.
• Making sure all communications is measured for its effectiveness and incorporate lessons learned into future plans
• Attending all related meetings and keep the relevant comms teams informed about any actions/outcomes.
• Being the primary point of contact for any Operations change communications inquiries regarding a project or campaign, primarily focused on leakage transformation.
• Making sure delivery of any communications plan is on target and any changes are conveyed to the relevant parties.
• Some out of hours work may be required.

What you should bring to the role:
Essential Skills:

• Digital Communications - Evidence of developing innovative digital communications and drawing on behavioural insights to provide strategic advice to senior leaders on digital communications
• Creating & Curating Content & Conversation - Evidence of leading on how to lead effective conversation, encouraging the use of storytelling as a communication technique and demonstration of coaching leaders in this approach
• Stakeholder Engagement - Demonstrate proactive & reactive management of stakeholders - influencing and collaborating effectively to gain expert opinions to drive communication planning & decision making
• Understanding People & Cultures - Able to identify the correlation to communication and culture and demonstrating strategies for change communications
• Strong interpersonal and negotiating skills
• Excellent standard of written and spoken English

Desirable Skills:

• Strong previous track record of change communications and campaign handling essential - minimum 4-5 years\' experience; internal communications or communications consultancy experience
• Experience in video creation and editing
• Experience of managing external agencies preferred but not essential.
• Familiar with MS office (Word, Excel, Outlook and PowerPoint)
• Full Driving License
• Creation, maintenance and delivery of a change communications strategy and plan documenting communication timings, content, audience, and channels.
• Advising change managers, project managers, people managers and sponsors on change communications for Operations.
• Support stakeholders with timely advice and the toolkits to confidently communicate messages within their specific business unit.
• Be part of out-of-hours incident management rota to provide communication and stakeholder support during major events.
• Help to develop and deliver the change communications performance scorecard.
• When required, work closely with contractors and partners to ensure communications developed for them are delivered.

What\'s in it for you?
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you\'ll enjoy a fulfilling career and flexible working arrangements.

We\'re also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water

We deliver life\'s essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you\'ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It\'s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can\'t consider any further applications, so please submit your application as soon as possible to avoid disappointment.

Pertemps