Job Description

Why this job matters

The purpose of the change management role is to control the lifecycle of all changes, enabling beneficial changes to be made with minimum disruption to IT services. The role works closely with the Customer/Suppliers and key stakeholder groups internally while maximizing value and reducing incidents, disruption and re-work.

It ensures that Service Asset and Configuration Management identifies controls and accounts for service assets and CIs ensuring their integrity across the service lifecycle. You\'ll be verifying the configuration records against the infrastructure and correcting any exceptions. It is an interface with other Service Functions and Business Units for the maintenance and accurate provision of Configuration Management activities.

What you\'ll be doing

1. Responsibility for implementation of Change Control and/or Configuration Management within their designated contracts
2. Ensuring that Change Control functions are carried out appropriately to minimise the number and impact of any related incidents upon the Customer\'s service
3. Influencing key stakeholders, ensuring the ITIL framework is implemented and linkages between practices are clear and relevant across EMS (Enterprise Managed Service)
4. Recommending improvements to the processes they input into and ensuring these are implemented across the teams using Continuous Improvement
5. Actively participating with transformational activities

Essential Skills

Customer Success

IT Service Delivery

Customer Experience

Data Management

Business Process Improvement

What we would like to see on your CV

1. To be fully conversant with the Tools (e.g. NGSD or Service Now or Akeso) & Processes for Change Enablement
2. Proven track record of working collaboratively to develop better ways to work together
3. Thorough understanding of customer relationships and collaboration across stakeholders
4. ITILv3 / ITIL4 qualification to Foundation level
5. Knowledge and experience of ISO20k and ISO27001 standards, working in an ITIL conformant organisation

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We\'re a brand built on connecting people - whether that\'s friends, family, businesses, or communities. Working here, you\'ll receive an attractive salary and a range of competitive benefits, but - more than that - you\'ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:

• Competitive salary
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100\'s of retail discounts including the BT shop

Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says \'We embed diversity and inclusion into everything that we do. It\'s fundamental to our purpose: we connect for good.\'

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you\'ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won\'t be alone: we\'ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

BT