Job Description

The company

Reliable, precise, innovative: Certina has dedicated itself to the fine art of Swiss watchmaking for over 130 years. The brand relies on high-quality workmanship, advanced technology - and a sporting spirit.

All Certina watches - without exception - bear the "Swiss Made" seal of quality and origin, confirming their identity as authentic representatives of the fine art of Swiss watchmaking. The brand has been based in Switzerland since 1888 and remains deeply committed to its roots. Its dedication is expressed in all disciplines of contemporary timekeeping: the collection comprises women\'s and men\'s watches with mechanical or quartz movements in a broad range of individual styles - sporty, urban, maritime, and authentic vintage models.

The brand\'s affinity with the spirit of sport has taken Certina to the world\'s great racetracks, and to the wrists of renowned top athletes. At heart the brand is also committed to supporting young talents and to sustainability. As a consequence, Certina has established a partnership with the Sea Turtle Conservancy, dedicated to the protection of sea turtles. The brand has been closely associated with these creatures for many years, and is proud to bear the turtle shell in its logo - as a symbol of resistance and performance one can always count on. Anytime. Anywhere.

Part of The Swatch Group - which is a diversified multinational holding company active in the manufacture and sale of finished watches, jewellery, watch movements and components. It is the world\'s largest watchmaking group, and supplies nearly all the components required for the watches sold by its eighteen individual brands and the multi-brand retail companies, Tourbillon and Hour Passion. Swatch Group brands: Breguet, Harry Winston, Blancpain, Glash\xc3\xbctte Original, Jaquet Droz, L\xc3\xa9on Hatot, Omega, Longines, Rado, Union Glash\xc3\xbctte, Tissot, Balmain, Certina, Mido, Hamilton and of course- the original Swatch.

Job description

• Day-to-day management of all the Digital activity for Sales (e-commerce websites, returns and exchanges, payments, customer support\xe2\x80\xa6), and support of the Brand Manager and PR Manager (including social media, display campaigns\xe2\x80\xa6).
• Be the digital and e-commerce brand guardian, ensuring all digital assets, products, visbility and communications are current and in line with the guidelines of the brand both through own e-com and third party e-com presence.
• Monitor and update products and content on the e-Commerce website.
• Manage the relationship with the customer (mail / phone / complaints / questions / stock\xe2\x80\xa6).
• Validate orders (fraud checks, control of processes, cart abandonment\xe2\x80\xa6).
• Report daily analysis of sales / traffic and reporting on central KPI\'s.
• Handling customer complaints via telephone and email.
• Liaising with PR and Marketing department to report on social media traffic.
• Build and maintain strong relationships within Certina UK and Head Office, IT, Media, PR and Sales teams.

Profile

Profile

• Strong E-Commerce knowledge.

• Background in e-commerce and knowledge of front and back end operations.

• Excellent customer service skills.

• Excellent oral and written skills.

• Computer literate.

• Preferable: a basic understanding of SAP.

• Fluency in English, both verbal and written.

• Genuine interest in luxury and fashion retail.

• Good with data and a strong attention to detail.

• Enjoy a team dynamic and confident when tackling new challenges .

• Goal oriented and performance driven.

• Have the ability to multitask, prioritise and manage multiple projects simultaneously in a fast-paced, deadline driven environment.

Professional requirements

Languages

Contact

Nick Bright

Job location

E16 2QU London

Company address

The Swatch Group (UK) Limited
Building 1000
2nd Floor East Wing
The Royals Business Park
Dockside Road
GB-London E16 2QU

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