Job Description

Catering Colleague- 16 hours and 24 hours available

Gretna Green Ltd

Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of three, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace. We want you to feel respected in your job role and know that any career aspirations are encouraged with training and development programmes bespoke to your role.

:

We are currently looking for a Catering Colleague to provide an efficient and friendly front of house service to customers in the restaurant and bar areas, promoting Gretna Green's core values and ensuring the delivery of a high-quality service.

Main Responsibilities

To greet and serve customers efficiently and politely in an engaging manner To take customers' orders and have a sound knowledge of the menu choices To have sound knowledge of allergens and range of dietary requirements To deliver orders to the customer and ensure customer satisfaction through engaging with the customer following delivery of meals To set up tables in a timely and efficient manner To clear and clean tables according to the guidelines To receive payment from customers using the Till and Streamline for debit and credit cards Handle guest enquiries and requests in a timely manner, referring details to other colleagues and management, if unable to directly assist To comply with all company policies, procedures and legislation

Required Skills include:

Previous experience in the hotel trade, restaurant, or similar environment desired, but not essential as training will be provided Ability to deliver consistent high level customer service especially under pressure Outstanding customer care skills Ability to work under pressure Attention to detail Excellent communication skills Work well individually as well as in a team Commercial awareness and drive for increasing sales through upselling food and beverage items

Benefits and Remuneration

Location:

Gretna Green - on site

Holidays:

Up to 30 days holiday per annum based on full-time - part-time colleagues calculated pro-rata

Rate of pay:

Colleagues rate of pay for 18 + is 12.60 per hour;

For 16 -18 year old colleagues the rate is over National Living Wage

Hours:

Part time hours this will include weekends

Additional benefits

o Exclusive colleague discounts in our hotels and retail outlets

o One free night's stay in hotels, subject to availability

o An additional day off for your birthday

o Free lunch provided

o Pension

o Training and development through our 'Great Place to Work' scheme

To apply please email careers@gretnagreen.comwith your CV.

Job Types: Part-time, Permanent

Benefits:

Additional leave Company pension Discounted or free food Employee discount On-site parking
Shift:

Day shift
Work days:

Monday to Friday Weekend availability
Ability to commute/relocate:

Gretna Green, DG16 5EA: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person