Job Description

Job Introduction



Main Assignments of Role Supervise the work of all retail staff to maintain and deliver the retail service.To deal with the allocation of work to retail staff.Undertake daily monitoring of retail outlets.oUndertake checks of compliance and governance across the retail team with HACCP Regulations, temperature probing and record keeping.Undertake appropriate action in areas that do not meet the required standards.Reporting of maintenance defects of catering equipment.Ensure that all equipment is kept clean and well maintained.



Build and maintain effective relationships with the retail team and ward staff by introducing new staff to the department or casual staff.oLiaise and communicate with MFT and Sodexo staff to resolve any issues and respond to ad-hoc requirements.oEnsure staff are allocated duties and responsibilities appropriately and receive training to undertake their role.oAdherence to all HACCP Regulations.oCompletion of Kronos exceptions.oIdentify and facilitate training needs for staff including moving and handling training.oEnsure all retail staff are wearing full PPE and staff uniform including trust ID badges.oTake initial calls relating to sickness absence and document the call in a telephone log.oConduct return to work sickness/ absence interviews with the domestic staff and escalate any issues to the Retail Manager where appropriate.oEnsure all relevant paperwork is returned to the HR office.oManagement of annual leave requests across the retail team.oUndertake monthly Appraisals with retail staff in line with MFT Policies and Procedures.oEnsure all catering duties are carried out in strict accordance with Health and Safety legis-lation.oFollow accident reporting procedures and appropriate paperwork where required.oEnsure all retail staff adhere to MFT Policies and Procedures and escalate issues of non-compliance to the Retail Manager where appropriate.oEscalate any incidents or complaints to the Retail Manager where appropriate.oProvide cover for supervisory colleagues as and when required.oTo ensure breaks are monitored and maintain stock within the retail service.oTo resolve any issues that may be reported to you whilst on shift.oConvey a professional image of the retail department to the client whilst encouraging and maintaining good working relationships.oUndertake the full range of retail service assistant duties when requested and as directed by the Retail Manager.oAdditional General ResponsibilitiesoMaintain a high standard of personal hygiene in accordance with company policy.oArrive in time for duty and in non-uniform clothes, changing into clean Sodexo uniform and clocking on. Post holders are required to wear their identity badge with a current photo-graph on at all times.oProvide guidance and advice to new team members or relief staff where necessary.oCompletion of paperwork relevant to post, such as staff surveys and holiday request forms.oWorkload will be determined by daily requirements, and post-holder may be required to use initiative in order to prioritise tasks and responsibilities.oAt times you may be required to go and work in other catering areas to assist with the cover of annual leave and sickness.oAt times post holders may be required to carry out reasonable additional duties connected to their employment, as directed by their line manager.