Maintain appropriate Ledger housekeeping, general customer accounting reconciliations and up to date records to satisfy company standards and deadlines
Ensure timely collections of outstanding balances from customers according to the company credit & collections escalation policy
As Collections Specialist, You Will
Maintain appropriate Ledger housekeeping, general customer accounting reconciliations and up to date records to satisfy company standards and deadlines
Ensure timely collections of outstanding balances from customers according to the company credit & collections escalation policy
Ensuring customer calls and emails are responded to within department targets. Identify any customer complaints and escalate as appropriate
Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation
Liaise with the credit & collections team lead about all credit issues
Keep accurate and up to date logs of individual customer information
A great opportunity for your career growth in a multicultural company|Dutch and English is a must - Spanish is not required
You Will Have:
-Languages: Native level of Dutch and fluency in English. -Studies in Business Administration or Economics. -Experience handling incoming calls, preferably in the area of Credit & Collections. Negotiation with customers and a number of internal partners, dispute management, account reconciliations, charges/payments. -SAP is a plus -Interpersonal skills: Capacity of fluent interpersonal communication and negotiation both with external and internal customers. Sense of ownership and responsibility.
Shared Services Centre/ International Hub in the center of Barcelona with great career opportunities and
Oportunidades de carrera y desarrollo profesional.#LI-DNP