We're a community-driven organisation providing conflict resolution and mediation services across Thames Valley. We work with an incredible team of trained volunteers and a small, dedicated staff -- and we're looking for a
Casework Officer
to join us!
In this vital role, you'll manage referrals, support clients, and help coordinate our volunteer mediators. It's a mix of case management, admin, and people-focused support -- perfect for someone organised, empathetic, and a great communicator.
What you'll do:
Be the first point of contact for referrals
Support clients and volunteers throughout the mediation process
Keep accurate case records and help track impact
Assist in volunteer training and events
What we're looking for:
Strong admin and interpersonal skills
Experience managing cases or supporting service users
Confident with Microsoft Office and database systems
A team player with an eye for detail
Bonus if you have experience in mediation, the voluntary sector, or working with volunteers!
Interested?
Send your CV and a cover letter to
mediation@alternativestoconflict.org.uk
Questions? Call us on
01494 520821
Application deadline: 2nd May 2025
Interviews expected: Week beginning 12th May 2025
Make a difference in your community -- apply now!
Job Type: Part-time
Pay: 12.82-13.00 per hour
Expected hours: 22.5 per week
Schedule:
Monday to Friday
Work Location: In person
Application deadline: 02/05/2025
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