Job Description

HMP Fosse Way is seeking a proactive and adaptable individual to join our team as a Case Administrator. In this dynamic and fast-paced role, you will play a key part in processing offender records and ensuring the secure and confidential handling of all documentation in line with legal frameworks and operating procedures.

Opened in mid-2023, Fosse Way is one of the first prisons to focus on cutting-edge rehabilitation practices. With a mission to reduce re-offending rates, you'll be working within a secure, safe, and forward-thinking environment that supports around 1,700 prisoners.



Your responsibilities will include processing records for offenders, including all new arrivals, while maintaining compliance with legal frameworks and security protocols. You will be responsible for safeguarding confidentiality in all written and oral communications, ensuring that sensitive information is treated with the utmost care and discretion. You will manage all documentation related to offenders residing at HMP Fosse Way, ensuring accuracy and up-to-date records at all times. Additionally, you will use your excellent computer-based skills to efficiently handle documentation in a fast-paced office environment.



A crucial part of this role is effectively communicating with external agencies such as the Police (IOM), Probation, Magistrates, Crown Courts, and other Prisons. You will ensure that offenders have all the necessary documentation upon arrival and maintain clear communication with these stakeholders.

You will be required to complete mandatory training to carry out case administration duties in line with specific requirements. We are looking for someone who demonstrates a positive attitude towards collaboration, works well under pressure, and maintains flexibility in a dynamic work environment. The ability to quickly adapt and stay motivated is essential for this role, as the OMU environment is fast-paced and ever-changing.



In terms of structure, you will report directly to the OMU Hub Managers, who will provide daily oversight and managerial responsibility. The OMU Hub Manager reports to the Head of Offender Management Services, who oversees the broader Reducing Reoffending agenda.

You Will Need:

A strong administrative background, preferably in accounting or a process/target-driven environment.



Empathy and the ability to understand offenders' backgrounds.



Strong communication skills - able to speak clearly with offenders and professionals alike.



Experience in working with diverse groups and helping them change behaviour.



Commitment to reducing re-offending and understanding the challenges offenders face.



Experience in case management, risk assessment, and criminal justice procedures is desirable.



Why Serco



A place you can make an impact - We look after around 5,000 prisoners in our prisons and been in the business for 25 years, employ 2,000 colleagues in our 6 custodial contracts so you can guarantee you'll be delivering an essential service that touch people's lives.



A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.



A place for you - We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.



What we offer



Salary Circa 24,000



Pension - 6%



Employee Assistance Programme



Chance to contribute to innovation in the public services



A company passionate about diversity and inclusion



A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality



A safe and supportive culture



A company passionate about diversity and inclusion



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.



Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.



At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.



At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.