Job Description

Role: Carers Support Service Co-ordinator - Pembrokeshire

Maternity Cover until 31st March 2026

What we can offer you:

26,446 per annum pro rata

37 hours per week

An exciting opportunity to be part of a charity that facilitates and enables Carers to enjoy a greater sense of wellbeing. The role will involve leading a small staff team to support unpaid carers to manage their caring roles and work towards improved wellbeing.

We value diversity in our workforce, and we encourage applications from all sectors of the community. Applicants must be willing to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.

Deadline for applications is 9.00am on Monday 12th May 2025 interviews 19th May.

*IMPORTANT: To be considered for the role, please visit our website at www.ctcww.org.uk/working-for-us, download the Application form, complete it, and email back to hrenquiries@ctcww.org.uk

For more information, contact us:

Tel: 0300 0200 002 Email: hrenquiries@ctcww.org.uk

Rol: Cydlynydd Gwasanaeth Cymorth i Ofalwyr - Sir Benfro

Cyfnod Mamolaeth nes 31 Mawrth 2026

Yr hyn y gallwn ei gynnig i chi:

26,446 y flwyddyn, ar gyfartaledd

37 awr yr wythnos

Cyfle cyffrous i fod yn rhan o elusen sy'n hwyluso ac yn galluogi Gofalwyr i fwynhau ymdeimlad gwell o lesiant. Bydd y rol yn cynnwys arwain tim bach o staff i gynorthwyo gofalwyr di-dal i reoli eu rolau gofalu a gweithio tuag at lesiant gwell.

Y dyddiad cau ar gyfer ceisiadau yw 9.00yb ar ddydd Llun 12 Mai 2025, gyda chyfweliadau ar 19 Mai.

Cysylltwch a ni am ragor o wybodaeth:

Gwefan: www.ctcww.org.uk/working-for-us

Ffon: 0300 0200 002 e-bost: hrenquiries@ctcww.org.uk

OVERALL AIMS OF THE POST:

Working in partnership with other statutory, voluntary, and private sector organisations to identify carers throughout Pembrokeshire Provide information and support to carers enabling them to better manage the impact of their caring role To lead the delivery of the Carers Support Pembrokeshire Service Work with partners to ensure carers are supported to access other existing services.

AREAS OF RESPONSIBILITY

To provide excellent leadership for the Pembrokeshire Carers Support Service and oversee the day-to-day operations to include staff management, resource allocation and performance monitoring. To collaborate with colleagues to identify opportunities for service development aligned with local, regional, and national policies by collating evidence of need which includes demand and capacity. To work with colleagues to continuously improve service quality, implementing evidence-based practice and by staying up-to-date with information about best practice. This includes regular attendance at the Carers Trust Communities of Practice, their events and webinars. To manage and supervise staff members and ensure effective caseload management by conducting 1:1 supervision sessions, appraisals, group reflective practice sessions to safeguard the well-being of staff and to assist their professional development. To manage a case load of carers providing information, support, and assistance & outreach across Pembrokeshire to enable carers to better manage the impact of caring on their own health, financial and social situation. When other services are more appropriate to meet the needs of carers, signpost and refer carers on to other agencies, organisations, and services, including social care for Community Care & Carers Needs Assessments. To support carers to think innovatively about short breaks by ensuring that they are providing with information on taking a break, including opportunities to take time for themselves. This includes information on health & wellbeing opportunities in the county and the discounts and concessions available. To support carers to research and access local, regional, and national grants to which they may be eligible and may support them to continue in their caring role e.g., Carers Support Fund and Amser microgrants. To support carers to consider and document contingency care plans, should the carer be unable to provide carer. This will include considering wider family and social support networks and referrals to the Carers Emergency Back-Up Scheme. To support the application process and increase the take up of the Carers Recognition Card by promoting the benefits to carers. To identify new carers within Pembrokeshire and actively support new and existing carers to take up services provided by statutory and voluntary organisations e.g. Pembrokeshire County Council, welfare benefits advice, support groups, etc. To work with partner agencies and others who may have contact with carers in their caring role, to increase the number of carers known to the service and to other services in Pembrokeshire. This may include activities such as attendance at events, manning stalls, providing briefings for professionals, attending drop-ins, manning points of contact in surgeries, hospitals, etc. To support colleagues to develop communication and referral pathways with other professionals who are likely to have contact with carers e.g. CRTs, GP's, health and social care staff to ensure they are aware of the project and the services it can provide in the designated areas. To be responsible for producing content for the Carers Newsletter, working with the Pembrokeshire Carers Support Service team and partners such as the West Wales Carers Development Group to ensure that carers are informed of the opportunities available for them. To provide information and support to carers to enable them better to manage the impact of caring on their own health, financial and social situation. Where other services may be more appropriate to meeting the needs of a carers make referrals to these services - as agreed with the individual carer. To have overall responsibility for organising carers activities in the county to include but not limited to: drop-in sessions at community events, training to provide access to resources or teach new practical skills. To work with team colleagues to identify and map out existing carer resources across Pembrokeshire and any gaps in service provision. To work with colleagues to identify funding opportunities to enhance the service provision of the Pembrokeshire Carers Support Service. To raise carer awareness through involvement in carer and related community events e.g., Carers Week and Carers Rights Day. To regularly attend the Pembrokeshire Carers Provider Forum, and in the event other staff are unable to attend, the Pembrokeshire Carers Forum.

PERSON SPECIFICATION

Experience

- Essential

Direct experience of working for a support service and achieving positive outcomes for beneficiaries

Experience of Information and advice giving

Experience of leading a team and managing staff

Experience of case management and allocation of work

Working with and implementing policies, procedures and guidance.

Solution focussed / problem solving ability.

Experience

- Desirable

Experience of networking and liaising with a range of statutory and voluntary organisations

Qualifications - Essential

Excellent standard of general education or ability to demonstrate relevant experience.

NVQ/QCF Level 4 in a relevant subject e.g. Health & Social Care

ILM in Leadership and Management (or similar) or a willingness to work towards this.

Skills and Abilities - Essential

Excellent communication and interpersonal skills

An empathetic and supportive manner and an ability to deal with queries from individuals who are distressed.

An ability to communicate complex information regarding carers rights over the telephone, in writing or by email

Highly organised working methods with an ability to write and update accurate records

An ability to produce concise reports in line with funders requirements

Ability to use IT effectively including email, Word, and experience of using data bases.

Ability to maintain confidentiality.

Ability to use your initiative and work independently and as part of a team.

Self-motivated and able to motivate team members

Ability to plan, prioritise and manage workload.

Good self-awareness and commitment to continuous professional development.

Skills and Abilities - Desirable

Understanding of relevant legislation

Ability to communicate in Welsh.

Knowledge - Essential

An understanding of carers and the impact of caring.

Excellent understanding of carers rights and legislation including the Social Services & Well-being (Wales) Act 2014 and Well-being of Future Generations (Wales) Act 2015

Clear understanding of the Health & Safety at Work Act and own and others' responsibilities.

Knowledge - Desirable

An understanding of the statutory and third sector support service provision in Pembrokeshire.

Other - Essential

Valid Driving Licence and access to a vehicle for work purposes.

A commitment to maintain and develop quality standards and quality services and good practice within Carers Trust Crossroads West Wales.

Job Types: Full-time, Temporary
Contract length: 10 months

Pay: 26,446.00 per year

Benefits:

Additional leave Company pension Employee discount Flexitime Free or subsidised travel On-site parking Store discount
Schedule:

Day shift Monday to Friday Weekend availability
Licence/Certification:

UK Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Haverfordwest SA61 1NH

Application deadline: 12/05/2025
Reference ID: CTCWW CSS Coordinator 28042025