Job Description

Opportunity information

Salary \xc2\xa318000 per year
Duration 18 months
Advert closing date 27/11/2023

Description

The role of Careers Engagement Assistant Apprentice is to support the embedding of employability and enterprises across GBS, and motivate students who develop into professional, adaptable, and engaged graduates with rich and rewarding life and career prospects.

Main Responsibilities

• Presenting to groups of students in lectures, organising pop up roadshows, attending networking events and liaising with academic colleagues.
• Proactively utilising all communication and recruitment channels to identify potential students and graduates who could benefit from Careers support, whilst providing specialist advice and guidance
• Provide a first point of contact service for targeted students, graduates and other stakeholders. Supporting any queries and issues, assessing appropriate options and referring to appropriate colleagues as necessary.
• Be responsible for the monitoring and maintenance of relevant online bookings for appointments and events.
• Actively participate in the promotion of the departments functions and services to internal and external stakeholders.
• Work with colleagues to develop and deliver an enhanced diagnostics service for students to assist them in accessing and understanding Careers support.
• Support the collection, recording, compilation and presentation of associated statistical data, including the compiling of written reports
• Work with colleagues to increase digital and online interactions with Careers platform.
• To provide operational leadership in key functional areas by way of continuous improvement and customer satisfaction.
• Support GBS in its commitment to improving and increasing the graduate prospects of our students through high quality employability and enterprise interactions.
• To develop links and relationships with the wider GBS community and external stakeholders to communicate and increase awareness of the careers agenda.

Entry requirements

Essential Skills and Experience

• Able to communicate effectively, with empathy, by phone and in writing.
• Experience of working in a customer facing environment.
• Commitment to providing a first-class service to contacts.
• Experience of working positively and effectively with others.
• Able to receive and process information quickly and accurately under time pressure.
• Well-developed skills in organising self (tasks, priorities, and time)
• Proficiency in all Microsoft Office applications
• The ability to work in a fast-paced environment.
• Knowledge and experience in using a Switchboard system (desirable)
• Takes initiative and ownership, gets things done.

Training to be provided

The successful candidate will complete a Customer Service Specialist Level 3 Apprenticeship standard: -

Level 3 Customer Service Specialist Standard
Functional Skills Level 2 in Maths \xe2\x80\x93 if applicable
Functional Skills Level 2 in English \xe2\x80\x93 if applicable

Things to consider

Starting salary of \xc2\xa318,000 progressing up to \xc2\xa325,000 upon completion + performance based bonus.

Skills required

Array

Future prospects

Excellent progression available within the company. The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion.

Hours per week 40
Working week Mon-Fri (Times TBC)
Apprenticeship standard Business administrator (Level 3)

Greenford, Middlesex, England, UB6 0HE