Job Description

Quality and Compliance To promote positive customer outcomes and customer safety in the context of the Optalis Core Values. To monitor the Quality, Governance and Risk team mailbox and respond to staff, customers, and other professionals on issues relating to care quality. Review audit data, follow up and support corrective actions. Work positively in partnership with the teams as part of a quality assurance function.



Regulatory Compliance and Quality Assessment Conduct regular internal audits and site visits, to monitor quality and compliance. Assist in the preparation for regulatory inspections and audits, ensuring all documentation, processes, and practices meet required standards. Analyse compliance data, highlight areas of risk, and report findings to the Care Quality Specialist and Head of Governance and Risk, with actionable recommendations. Communication and Reporting To be a point of contact in Optalis for questions and support for in-service care quality and provide advice and guidance as appropriate to the role.



Liaise with staff to ensure an accurate and timely response in line with the legislation. Provide accurate and timely information to ensure that engagement is consistent, and communication is accurate and transparent. Plan and prioritise work activities, to ensure continuous improvement is the focus. Quality Improvement With the Quality, Governance and Risk team, support to deliver quality and compliance guidance.



To support the Policy Writer to review and update policies, procedures, guidance documents and associated forms. To make suggestions to improve quality across Optalis and assist where required to implement changes and help identify and implement continuous improvement initiatives. Seek out, manage and influence opportunities for continuous improvement and change. Commit to ongoing learning and improvement, keeping mandatory training up to date.



Maintain professional knowledge by attending workshops and reviewing CQC updates.