Job Description

Applications will be assessed upon receipt and Bronte House reserves the right to interview and appoint prior to the application closing date.

Bronte House is an innovative and dynamic homecare provider in York with a specialist focus on dementia care. We are growing and are delighted to have created a new role as a

Care Quality and Experience Manager.

We focus on creating exceptional and special experiences everyday. This role helps us to achieve this and will suit someone who is passionate and driven to deliver and inspire others to deliver outstanding care, and exceptional experiences for both our clients and team.

It focuses on driving quality and continuous improvement to ensure we deliver the highest quality care as we strive to achieve an Outstanding CQC rating.

This is a unique and exciting opportunity to join our growing team!

About Bronte House

Bronte House is on a mission to deliver the highest quality homecare for older people and specialist dementia care, as well as the best workplace for our team.

We support clients to live purposeful and fulfilling lives within the comfort of their own homes. We provide kind, compassionate and discreet support in line with our client's wishes so they can continue to live their life to the full, on their terms.

We offer bespoke support tailored to each individual so our role is diverse and varied, no two days will be the same. Whatever it is, we're there to support each individual however they need us in a kind, respectful and dignified manner so they can keep doing the things they love and enjoy.

We are looking for a special person with a big heart and an uncompromising commitment to quality to join our team!

Are you a naturally caring individual and someone who leads by example? Are you a kind, empathetic, flexible and patient leader? Do you inspire others with your approach? Are you passionate about making a difference to the lives of others? Are you driven and willing to learn? Do you want to be part of an innovative, dynamic and growing organisation which strives to transform the landscape of care and dementia care? Are you interested in joining an organisation where you've a seat at the table to ensure we deliver the highest quality care, so our clients live their best lives? Do you have operational and quality assurance experience and a knowledge of the CQC?
If this sounds like you then we would love to hear from you! Check out more details on the role below.

Our benefits - be part of an organisation that cares about you.

We value, recognise and reward our team for their invaluable passion and commitment to transforming the lives of the people we serve.

At Bronte House, we approach everything we do with a deeper level of care and respect for the personal experience of our team. We invest in an industry-leading and generous benefits package, which has been thoughtfully designed and tailored to support our team and enhance their health and overall physical, emotional and mental wellbeing. It's how we care for you whilst you care for others.

We're passionate about our team and have exciting opportunities for people who share our drive for delivering outstanding dementia care with an uncompromising commitment to quality. We support people to have a rewarding career in care.

See more about our benefits on our website.

Roles and Responsibilities

As Care Quality and Experience Coordinator, you will be working closely with the Founder and Registered Manager in an inspiring and supportive environment to drive quality assurance and continuous improvement to ensure our clients receive the highest quality care, and our team are valued, inspired, and supported.

The ideal candidate will be passionate about outstanding quality and proactive in identifying opportunities to enhance quality and areas for improvement, as well as implementing quality control measures.

This is a growing company with exciting opportunities. You will have a proactive and growth mindset, be driven to help take the company to the next level and always looking at ways to improve our service offering and operations so we continue to deliver the best care.

Your role includes but is not limited to:

Support with onboarding and initial assessments

- to ensure our clients have a seamless onboarding experience in line with CQC expectations including supporting to develop personalised care plans , matching care companion and clients appropriately, making introductions.

Undertake care reviews

- to ensure the ongoing needs and preferences of our clients are met and exceeded, and any changes to care plans are made in a timely manner.

Support to drive high quality care and outstanding experiences

- gather feedback, undertake audits and quality visits, support with rostering, maintain accurate records of quality inspections, audits, and corrective actions taken, review daily notes and eMARs, drive quality and safety in care and other compliance practices, and develop and drive new and innovative ideas and initiatives to enhance the lives of our clients.

Operational processes

- support to review, refine and further develop operational processes including those that support quality assurance, and assist in the development of quality metrics and reporting systems to monitor performance.

Support our team of Care Companions

- to ensure everyone is inspired and enabled to deliver the highest quality support for example, day-to-day support to questions and queries, induction and training as part of The Bronte House Training Academy, mentoring, team member recognition, undertaking competency assessments, supervisions, spot checks, care certificate observations and other initiatives to drive the highest quality care.

Lead and champion Bronte House values and approach to care

as well as day to day operations, policies and procedures

- whilst adopting a kind, open and approachable leadership style which supports personalised care and support, and ensuring you lead by example at all times.

Undertake care visits

- this role involves that of a Client Care Companion including personal care, medication, transport, activities of day-to-day living, companionship and emotional support to name a few (as outlined in the Client Care Companion job description).

Take part in on call

as part of the senior team.

Support with operational admin

to ensure operational and CQC compliance and to ensure evidence is prepared to support us to achieve an Outstanding CQC rating.

Support with development of Bronte House in the community

to build up our brand and raise awareness of the bespoke service we offer.

Ensuring that you positively contribute and work with the wider team at Bronte House

by upholding our strong values and culture of teamwork and continuous improvement.

Working in a professional, polite and positive manner

in accordance with best practice, regulations, industry and company standards, as well as promoting and safeguarding the welfare of our clients.

Contributing to the wider development of Bronte House

to ensure we deliver the highest quality care for example, attending The Bronte Club events, providing operational support as required, attending team meetings and training.

Attending team meetings and undertaking ongoing training and professional development

to ensure you've the skills and knowledge to deliver high quality care.
The list is not exhaustive list of duties and tasks. The job holder may be required to undertake other duties or tasks to meet the needs of the business. The job description is subject to regular review and appropriate modification.

What skills do I need?

A

naturally caring attitude

and inspiring approach to leadership

which is underpinned by

kindness, empathy

and

patience

is crucial for this role. To look after people and deliver exceptional care, you need to naturally care about others. We can't teach you this.

An uncompromising commitment to quality, driving and promoting best practice.

Proven experience

in a quality assurance or quality control.

Strong attention to detail

with

excellent organisational skills

. A

strong customer service mindset

with a

friendly

,

positive

,

'can-do'

outlook whilst always wearing a smile.

A flexible and proactive approach

so you can adapt to and address different situations quickly - no two people are the same, no two days are the same. To be

open to learning opportunities

and looking at

how we can do things better so we continuously improve

our service for clients and the team.

The ability and desire to build relationships and a rapport

with our clients by establishing personal connections and showing an interest in their lives, as well as the wider team and circle of care as part of our 'one team approach'.

Excellent communication skills

including both verbal and written English, as well as the confidence communicating with people at different levels. Understanding of and commitment to

maintaining client confidentiality.

Other aspects to note

This role is subject to DBS and reference checks. Sponsorship is not available for this role and all candidates must have a Right to Work in the UK.

A full UK driving licence and access to your own vehicle with appropriate business insurance is required

Bronte House Group is committed equality, diversity and inclusion, and promoting equal opportunities in employment and in the workplace. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, please do get in touch.

Job Type: Full-time

Pay: Up to 30,000.00 per year

Benefits:

Company events Company pension Health & wellbeing programme
Application question(s):

Are you located in York or willing to travel? Do you require sponsorship to work in the UK? Bronte House does not have a sponsorship license. Why do you want to work in care? Why do you want to work for Bronte House? Why do you want to work in a quality role?
Work Location: In person

Application deadline: 08/05/2025