Job Description

Beechwood Surgery, Newport, South Wales

Full-Time - 1-Year Fixed-Term Contract (Potential for Permanent Role)

Care Navigator / Medical Receptionist

Job Summary

Due to an internal reconfiguration within the practice, we are looking for a Care Navigator to support our current team. We are a busy, well established, friendly and forward thinking Practice who is committed to a high level of quality care and the continued development of our staff.

The successful candidate will be working with the public face to face and over the telephone to provide a high level of care and customer service to patients by booking appointments, dealing with general enquiries and navigating to appropriate services. Candidates will also provide administrative support to clinical colleagues.

The post holder will be required to demonstrate excellent typing, good communication skills, strong organisational, clerical and IT skills, a sympathetic manner discretion and the ability to deal with sensitive medical information. They will need to be able to work using their own initiative while also working well as a team member. The ability to speak Welsh would be advantageous but not essential.

If you are interested in applying for this post, please submit an application cover letter and up-to-date CV to the Deputy Practice Manager Miss. Bethan Bonnici clearly stating why you feel you would be the suitable candidate. Please outline how your experience working with the public to-date is aligned to the expectations and requirements of this post.

All applications for this post need to be submitted by Friday 02nd May 2025. Any applications received after this date will not be considered. Interviews for the post will be held week commencing week beginning 19th May 2025. Suitable applicants for interview will be notified via telephone call by practice management and confirmed via email, so please ensure you provide appropriate contact telephone numbers and email address, where you can be reached in a timely manner.

The practice reserves the right to withdraw this vacancy at any time or to close the advertised post earlier than advertised, should it wish to do so.

In the event of a high volume of application forms, although all will be considered, we regret that the practice will be unable to respond to all unsuccessful applicants.

Job Type / Category

The post is for 37 hours per week over four full days, working between the hours of 8 am - 6.30 pm. Your annual leave will start at 25 days per annum pro-rata, increasing to 27 days per annum pro-rata after 5 full years' service, PLUS an additional 8 bank holidays pro-rata per annum and inclusion into the NHS Pension Scheme.

Required Education, Skills and Qualifications

Previous customer service experience is essential and primary care experience would be advantageous, though not essential, as full in-house training will be provided for the successful candidate. Additionally, further external training will be given as and when deemed appropriate and available. Good customer service and computer skills are required and front-facing experience working with the public is essential.

Job Types: Full-time, Permanent

Job Salary: Starting at 12.97

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Expected hours: 37.5 per week

Benefits:

Company pension Sick pay
Schedule:

Monday to Friday No weekends
Experience:

Customer service: 1 year (preferred)
Work Location: In person

Application deadline: 02/05/2025