Job Description

To carry out reception tasks on a day to day operational basis ensuring that services are delivered, in a co-ordinated and efficient manner.To work with other receptionists and healthcare professionals to provide a first class service to our patients.To provide the first point of contact for patients and other stakeholders/visitors (either face to face or on the telephone) and provide administrative support in accordance with the service specification and clinical performance indicators.Main duties of the jobHandling telephone and face to face requests for appointments and making the appointments on the computerised appointments system.Booking in patients when they arrive at the surgery.Receiving and checking repeat prescription requests.Giving completed prescriptions to patients and local pharmacies who collect them.Helping new patients register with the surgery providing the necessary paperwork and check returned paperwork is complete.Calling patients to arrange for routine appointments, e.g. for immunisations, asthma checks, diabetes checks etc.Advising patients of the results to routine tests.Responding to patient requests for information about other NHS services.To carry out reception tasks on a day to day operational basis ensuring that services are delivered.To ensure that excellent customer care is being delivered at all times.To maintain and develop effective communication across the team.About usRiverside Brigg is a purpose built practice in the centre of Brigg with a branch surgery located in Broughton. Riverside has merged with Trent View Medical Practice covering a further three sites. Five GP partners care for nearly 26,000 patients; we are a Training Practice, host medical students and nurses and also offer work placements. We are a dispensing practice with a pharmacy attached at both sites in Brigg and Broughton. The partners have specialist interests in Cardiology, Dermatology, Diabetes, Minor Surgery, Respiratory and Substance Misuse. We employ three ANPs with interests in; paediatrics and palliative care. The Urgent Care Team manages on the day demand offering emergency appointments and telephone advice. Practice nurses manage chronic disease within the surgery and are supported by seven HCAs. The two practice Pharmacist's manage prescribing and medicines optimisation. The clinical team is supported by a multi-professional administration team.Date posted10 February 2025Pay schemeOtherSalaryxc2xa311.44 an hourContractPermanentWorking patternFull-timeReference numberA0146-25-0001Job locationsBarnard AvenueBriggDN20 8ASJob descriptionJob responsibilitiesSummary:The Care Navigator is the effective link between the patient and services provided. The Care Navigator should liaise and work with the Practice Team and other Healthcare Professionals and is expected to be proactive in maintaining high standards of patient services.Job Purpose:

• To work within General Practice to help implement the Putting Patients First Model of care to support patients to improve and/or maintain health and wellbeing
• To help signpost patients across health, social and community services
• To encourage and support patients to self-manage through coaching and endorsing self-care approaches, signposting and using IT systems to facilitate
• To attend training as appropriate to maintain competence in the role

Job descriptionJob responsibilitiesSummary:The Care Navigator is the effective link between the patient and services provided. The Care Navigator should liaise and work with the Practice Team and other Healthcare Professionals and is expected to be proactive in maintaining high standards of patient services.Job Purpose:

• To work within General Practice to help implement the Putting Patients First Model of care to support patients to improve and/or maintain health and wellbeing
• To help signpost patients across health, social and community services
• To encourage and support patients to self-manage through coaching and endorsing self-care approaches, signposting and using IT systems to facilitate
• To attend training as appropriate to maintain competence in the role

Person SpecificationExperienceEssential

• Excellent Communication and Interpersonal Skills
• Good Computer and Keyboard Skills
• Call Handling
• Ability To Work As Part Of A Team
• High Standard Of Accuracy
• Flexible Working Approach
• Administration Background

Desirable

• NHS Experience
• Previous Experience Of Working In Primary Care

QualificationsEssential

• GCSE Grade A to C in English and Maths

ExperienceEssential

• Previous Customer Services Experience

Desirable

• Knowledge Of SystmOne
• Knowledge Of Microsoft Office (Outlook, Word, Excel)
• Knowledge Of Medical Terminology

Person SpecificationExperienceEssential

• Excellent Communication and Interpersonal Skills
• Good Computer and Keyboard Skills
• Call Handling
• Ability To Work As Part Of A Team
• High Standard Of Accuracy
• Flexible Working Approach
• Administration Background

Desirable

• NHS Experience
• Previous Experience Of Working In Primary Care

QualificationsEssential

• GCSE Grade A to C in English and Maths

ExperienceEssential

• Previous Customer Services Experience

Desirable

• Knowledge Of SystmOne
• Knowledge Of Microsoft Office (Outlook, Word, Excel)
• Knowledge Of Medical Terminology

NHS