Job Description

Care Co-Ordinator / Medical Administrator is a key front-line position responsible for managing the first impressions of the practice. This role involves greeting patients, managing communication between patients and medical staff, and facilitating patient access to appropriate healthcare services efficiently. Care Co-Ordinator / Medical Administrator plays a crucial role in guiding patients through the complexities of healthcare interactions, ensuring they receive timely and appropriate care.Key responsibilities include scheduling appointments, managing patient records, answering phone calls, and providing patients with information about healthcare services. Care Co-Ordinator / Medical Administratorwill ensure that all patient interactions are handled with empathy and efficiency, maintaining confidentiality and compliance with healthcare regulations. This position requires excellent communication skills, strong organisational abilities, and a patient-centric approach to service delivery.Main duties of the jobPatient Interaction and Support:Front Desk ManagementAppointment bookingTelephone EnquiriesAdministrative Responsibilities:eConsultations.Patient Records ManagementSummarisingCoding and scanningAny other administrative work as required.Communication and Coordination:Care NavigationFacility Support:Resource ManagementSafety ProtocolsQuality Improvement:Feedback CollectionService Enhancement InitiativesProfessional Development:Training ParticipationMiscellaneous:The Practice recognises that the role above is wide and varied is evolving in nature. Therefore, this job description is not intended to be exhaustive and there will be other tasks and duties that the post holder will be expected to perform within what is ordinarily expected of this role.About usColeridge Medical Centre is part of The Fuller and Forbes Partnership, a primary care provider with practices currently in Devon, Leeds, Burnley and Gateshead. The practice has approximately 16,000 patients and a multidisciplinary team comprising GPs, ANPs, Nurses, Healthcare Assistants, and a GPA. We strive to fulfil our practice values of approachability, teamwork, communication and respect.Date posted02 April 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternPart-timeReference numberA2381-25-0010-CMCJob locationsColeridge Medical CentreCanaan WayOttery St. MaryDevonEX11 1EQJob descriptionJob responsibilitiesA wide range of patient facing services and administrative duties.Full job description can be found under supporting information. Job descriptionJob responsibilitiesA wide range of patient facing services and administrative duties.Full job description can be found under supporting information.Person SpecificationExperienceDesirable

• Experience in a receptionist or customer service role, preferably in a healthcare setting
• Experience with medical terminology and understanding basic healthcare operations

• - Excellent communication skills (written / oral)
• - Strong IT skills
• - Clear, polite telephone manner
• - Competency in MS Office and Outlook
• - Effective time management
• - Accuracy and attention to detail
• - Ability to follow policy and procedure
• - Flexibility to work outside of core hours, including Saturdays as part of a shared rota when required

• - SystmOne clinical software user skills
• - Ability to work autonomously and with a team
• - Problem-solving, initiative and analytical skills

• GCSE grade 4 - 9 (A to C) in English & Maths

• NVQ Level 2 in Health & Social Care

• Experience in a receptionist or customer service role, preferably in a healthcare setting
• Experience with medical terminology and understanding basic healthcare operations

• - Excellent communication skills (written / oral)
• - Strong IT skills
• - Clear, polite telephone manner
• - Competency in MS Office and Outlook
• - Effective time management
• - Accuracy and attention to detail
• - Ability to follow policy and procedure
• - Flexibility to work outside of core hours, including Saturdays as part of a shared rota when required

• - SystmOne clinical software user skills
• - Ability to work autonomously and with a team
• - Problem-solving, initiative and analytical skills

• GCSE grade 4 - 9 (A to C) in English & Maths

• NVQ Level 2 in Health & Social Care

NHS