Job Description

We are a compassionate and professional domiciliary care company dedicated to providing high-quality care and support to individuals in their own homes. Our team is committed to enhancing the lives of our clients while maintaining a strong foundation of operational excellence. We are looking for a

Care Coordinator Assistant

to join our team and play a vital role in ensuring the smooth running of our office.


INDNIHP


Closing date: 8th May

About The Role

Role Overview:

The

Care Coordinator Assistant

will provide comprehensive administrative support to the office team, ensuring the efficient operation of the day-to-day activities. You will play a key role in managing documentation, supporting with the coordination of schedules, and acting as the first point of contact for clients, caregivers, and other stakeholders.

Key Responsibilities:

General Administration:

Answer and direct phone calls, emails, and inquiries. Maintain accurate and up-to-date records, including client and staff files. Prepare, organise, and distribute documents, reports, and correspondence.

Scheduling and Coordination:

Assist in scheduling client visits and staff rotas. Ensure all changes to schedules are promptly communicated to caregivers and clients. Monitor and manage staff availability, leave requests, and sickness records.

Compliance and Documentation:

Ensure all client care plans and documentation are complete and compliant with company policies and regulatory standards. Assist with audits and inspections.

Customer Service:

Provide a friendly and professional first point of contact for clients and visitors. Handle queries and concerns with sensitivity and efficiency. Follow up on client feedback to ensure satisfaction.

Office Management:

Order and maintain office supplies. Manage incoming and outgoing mail. Support management in organising meetings and events.

Key Skills and Competencies:

Strong organisational and time management skills. Excellent written and verbal communication abilities. Proficiency in Microsoft Office (Word, Excel, Outlook). Ability to multitask and prioritise workload effectively. Attention to detail and accuracy. Professional and approachable demeanour.

Requirements:

Previous administrative experience, preferably in a healthcare or domiciliary care setting. Knowledge of the domiciliary care sector and related regulations is an advantage. A proactive attitude and ability to work independently. Eligibility to work in the UK (or relevant country).

What We Offer:

Competitive salary and benefits. Opportunities for career growth and professional development. A supportive and inclusive work environment. The chance to make a meaningful impact in the lives of others Private health car Bonus scheme

INDNIHP

Required Criteria

Knowledge of the domiciliary care sector and related regulations is an advantage. A proactive attitude and ability to work independently. Eligibility to work in the UK Previous administrative experience, preferably in a healthcare or domiciliary care setting.

Skills Needed

About The Company

Our mission is simple:

To provide excellent home care to everyone, regardless of age, race, religion, gender or social standing. We aim to improve the quality of life of every single customer we care for. Our care keeps you safe, happy, fulfilled and flourishing in your own home, topped off with a delivery of smiles and laughter at every visit too. Caring for and supporting others runs through the very heart of Caremark.

Who is Caremark?

Caremark is a home care company with excellent standards, excellent people and excellent success stories. We provide care in the home for people from all walks of life, enabling them to stay in their own home and community. We are the mark of excellent care. We have over 7,000 customers throughout the UK. To those 7,000 customers, we provide over 110,000 hours of home care each week.

Caremark's history - providing home care since 2005

Whilst Caremark itself was founded in 2005, our founder, the late Kevin Lewis has been in care since 1987. His experience, passion and unrivalled determination to provide high quality care for all, was the building blocks of Caremark 17 years ago. Today, we are led by David Glover and Lisa Fyfe who are equally as passionate about Caremark and the home-care industry. Caremark currently care for thousands upon thousands and under their leadership, thousands and thousands more will benefit from home care, the Caremark way.

Company Culture

Caremark

has been at the forefront of the home care industry, evolving from a singular care home to becoming a leader in providing comprehensive care services across Ireland and the UK.


Our journey, initiated by Kevin Lewis, has been marked by innovation, quality, and a deep commitment to caring for individuals in need, regardless of their age, disability, or circumstance.

Here's why Caremark stands as a beacon of excellence and a great place to work:

Pioneering Spirit:

From introducing the very first Operations Manual to ensure quality care, to expanding services across a network of offices, Caremark has always been at the cutting edge of the home care industry.

Diverse Care Services:

Our services have grown to encompass a wide range of needs, delivering care and support in the home environment and specialized residential settings, showcasing our adaptability and commitment to those we serve.

Focus on Quality:

We've built an enviable reputation by maintaining high standards of care, drawing upon decades of experience to meet the evolving needs of our service users with compassion and professionalism.

Growth and Development:

As part of our team, you'll join a supportive network of professionals dedicated to making a difference in the lives of individuals and communities.


We provide opportunities for personal and professional growth, ensuring that our team is equipped to meet the challenges of the care industry with confidence and skill.

Company Benefits

Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Gym membership or wellness programs, Pet friendly offices, Free parking, Referral bonus, Open office, Competitive salary, Wellbeing Scheme, Work With Charities, Social Opportunities, Employee Recognition Scheme, Culture of recognition, Progression opportunities, Long service awards, Staff celebration events, Company employee App

Salary

24,500.00 - 26,000.00 per year