Job Description

Profile

Who we are: Triodos Bank is an award-winning organisation and one of Europe\xe2\x80\x99s leading sustainable banks, whose mission is to make money work for positive social, environmental, and cultural change. We offer a wide range of banking services for people who want to use their money consciously \xe2\x80\x93 from current accounts through to investments and savings. We only finance companies, organisations and projects that benefit people and the environment. Our mission is -

• To help create a society that promotes people\xe2\x80\x99s quality of life and that has human dignity at its core
• To enable individuals, institutions, and businesses to use money more consciously in ways that benefit people and the environment, and promote sustainable development
• To offer our customers sustainable financial products and high-quality service

We\xe2\x80\x99re a certified B Corporation, meaning that we are part of a community of businesses driving the shift to a new kind of economy, that is better for workers, better for communities and better for the environment. The Opportunity: We are delighted to be recruiting for a Card Support Analyst to join our Operations team at our Bristol Head Office. This is a full-time permanent role and offers the benefits of a flexible hybrid working. Typically, this would require 1-2 days in our Bristol office per week with a choice of working from home on the other days (following an initial induction period). The overall purpose of this role is to provide exceptional customer and business focused service to Triodos\xe2\x80\x99 external and internal customers, through management of card service workflows, processes, performance, and culture, to achieve high quality results in line with business goals. In addition, key responsibilities will require you to:

• Support with local projects and change delivery for our Personal Current Account
• Provide second line support for incident management, acting as an internal SME for card related incidents in addition to providing support and advice to internal stakeholders for card related queries.
• Balance General Ledger accounts to ensure there are no discrepancies and Personal Current Accounts reflect accurate balances.
• Support the Card Operations Manager in reviewing Third Party Procedure, Card Scheme, and industry statistics to ensure performance is in line with expectations.
• Review current processes and submit recommendations for improvements for card management activities to support change within the Bank.

What we are looking for: To be successful in this role you will have good working knowledge experience of business operations and a commitment to delivering exceptional operational services and business change with a clear customer focus. You will be a good team player and able to demonstrate excellent attention to detail, communication, and personal time management skills. Previous experience delivering high quality customer service is also essential. Basic knowledge of disputes and chargebacks is preferred, alongside previous experience conducting administration and data analytic tasks in a regulated industry. Triodos Bank is proud of its culture, ethos, and ability to make a positive change in society. It is important that candidates evidence a strong commitment to Triodos Bank\xe2\x80\x99s core values of sustainability and transparency, as well as the personal qualities to live these values.

Offer

In return for your hard work and expertise, you will receive a Full Time Equivalent salary between \xc2\xa329,000 - \xc2\xa335,000 depending on experience, plus access to our extensive benefits package, where most of our benefits are non-contributory. Our benefits include:

• Non-contributory pension scheme from your first day of 8% in year 1 and 10% from year 2 onwards
• Life Assurance (worth 4 times basic pay)
• Income Protection - 75% of basic pay after 13 weeks sick and following six months service
• Private Medical Insurance with optional enhanced or HCP family coverage
• A Health Cash Plan
• Vitality Leave \xe2\x80\x93 After each 5 years of service, you will be able to take a sabbatical of up to 3 months
• 27 days (Full Time Equivalent) annual leave plus bank holidays per annum increasing to 30 days after 2 years\xe2\x80\x99 service
• A buy and sell holiday scheme of up to 5 days (Full Time Equivalent) up to maximum of 35 days total annual leave
• 5 days fully paid carers leave
• A wellbeing allowance of \xc2\xa3200 a year
• 1 Wellbeing Day
• Free yoga classes
• Co-worker retail discounts
• Cycle to work scheme
• Refer a Friend scheme
• Colleague recognition voucher scheme

We are committed to diversity and inclusion and would therefore welcome applications for candidates from underrepresented and neurodiverse backgrounds. We value that receiving applications from candidates with diverse backgrounds is key in supporting our inclusive organisation to grow. We don\xe2\x80\x99t want to miss out on candidates who feel they don\xe2\x80\x99t exactly match the job description requirements, so if this is a role that sounds interesting to you, and you feel you could add value to the role please do apply. You could be exactly what we need! Triodos reserve the right to close the vacancy once sufficient applications are received, so please do apply asap if this opportunity is of interest to you. Closing Date: 15/12/2023